Business ProfileforContour Products, Inc.

We purchased two additional pillow CASES on 9/11/22. Contour's website says they were shipped on 9/12/22. NOTHING HAS ARRIVED. Order # is ****** for TWO CONTOUR SWAN PILLOWCASES. Email is: ****************** We are both 82 years old and use the pillows that we previously bought from them, but need these specially sized pillow CASES to properly use them. Please help us get this company to respond and fix this. They spend tens of thousands of dollars on TV ads and sell a variety of related products, so this is not a small enterprise. However, they are not even giving us the courtesy of responding to phone calls or emails or messages. I can't tell whether they are out of business or not. Note that our situation looks like the SAME PROBLEM as another COMPLAINT FILED with you on 10/22 against this company, EXCEPT THAT WE WERE NOT EVEN GIVEN A TRACKING NUMBER on our order. Here's an excerpt from that complaint:"Looking for items I ordered..It was paid for and shipped on 9/21/22..They give tracking numbers but shows no movement at all after supposedly creating labels to track package..Tracking does not give any info...Called several times at 800 # and local number.Just get answering machine and no calls back.Emailed customer service several times no responses...Horrible customer service..I am at a loss."