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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a great consultation with ***** the week before my scheduled session. I paid the $100 deposit and thought the remainder of the balance would include actual hypnosis that we discussed--not her reading on a script on her computer or researching on her computer, nor did I want to pay hourly to hear about reality shows she watched. She dragged this session out so that I ended up paying for almost 2 hours--the total for everything was $340 and she destroyed the recording stating that I needed to give her a reason to save it. If she wasn't going to share the recording, she should have taken that out of the price. I walked away with nothing-- the session was a waste of time and money and her suggestion was to go seek out a reality star for help with weight loss/inflammation and see a therapist. I came to this woman for help with uncovering blocks and walked away with being taunted over a recording and she took my money. A SHAM. She also claimed she would follow up after 10 days. Not one word.
Business response
04/21/2023
I am sorry that you were not satisfied with your session. I have refunded your payment.
My initial sessions are routinely 2 hours in length and you had requested a shorter time period. However, as we progressed, I could not in good conscience end our session before we had moved past your blocks. I did keep your session below my 2-hour session and your feedback has made it clear that shorter sessions are not helpful for my clients.
We discussed the recording of our session and you gave permission for me to delete it because of the sensitive information and emotional content of it.Your references to me being off topic, looking at a computer, or mentioning reality TV are taken out of context of my attempt to give you additional resources through research and mentioning well-known professionals.
I am passionate about helping my clients and strive to provide the best service to them.
I hope you continue to make progress toward your goals and I wish you the best.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.