ComplaintsforPegram Insurance

• Initial Complaint

  04/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/24/24 I called Pegram Insurance to obtain renters insurance. I told the lady that i spoke with (**********************) that I wanted to purchase renters insurance with a 5/1/24 effective date, as that is the date that I move into my apartment. She told me that I needed to pay a deposit of $96.34. I paid the deposit, then, she sent me the Non-refundable Deposit Policy to sign AFTER I had already paid the deposit. She did not tell me it was non-refundable when i paid it. The document was filled with inaccurate information, stating this was for an auto policy, not a renters policy. It also stated that the $96.34 included the first initial payment for the policy. On 4/26/24, there was a charge from Progressive Insurance for $31.39. I called Pegram on 4/27/24 (when I saw the posted charge to my account) to find out if they were affiliated with Progressive **** India never told me who my insurance was through). When I called on 4/27/24, I spoke with **********************. She didnt explain the $31.39 charge, but she sent me the payment schedule to show me why I was charged this. One request that i had was to change the effective date. She placed me on hold for about 15 minutes to call Progressive before hanging up on me. I called back and the lady from customer service reached out to her. ****************** texted me that Progressive was closed so the effective date couldnt be changed until Monday. I told her I did have additional questions and i would like to speak further on the phone. She told me she would call me in 15 mins. I waited about an hour and a half and never received a call back. I reached back out to speak to a manager, but was told there wouldnt be one there until Monday. At this point, I just want my policy cancelled and my money back - $96.34 from Pegram, and $31.39 from Progressive, which I assume would be refunded with the cancellation of the policy. It is obvious that this company does not know what it is doing and cant provide accurate information.

  Business response

  04/29/2024

  I have attached the refunded amount war on our terminal. It was processed as a void. I have also attached a copy of the cancellation request for her to sign. That way any monies from Progressive can be returned as well. 

  Customer response

  04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

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