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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company severly damaged my lawn while servicing my neighbors lawn. Massive tire tracks were left clearly visible as it rained recently. Operator pulled mud into my driveway as he used it as a turn point. No attempt was made to correct or notify us. I contacted the owner, and I was assured the repairs would be made. As of today, no repairs have been made. I contacted the owner again, and he responded with claims that he had. Completed the repairs. No work has been done to cure the damage. I suggested I send the bill for the repairs, and I was told the bill would not be paid. This company is inconsiderate, dishonest, and poorly managed. Refusal to take ownership of damage they created.Business response
03/12/2023
The complaint made against ** was incorrectly overstated. We have been in business for more than 20 years, providing excellent customer service. I disagreed with my customers neighbor as to how the damage was caused. He was relentless in his claim that we caused the damage and he was going to escalate this situation to civil suit. In effort to keep my customer from having issues with their neighbor I agreed to repair turf. On Saturday March 11th additional services provided to rectify customers complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.