ComplaintsforArmstrong Transport Group

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My trucking company, ****** ******************************************* booked a load out trailer from ****** ** to ********** with Armstrong Transport Group (ATG).During the inspection of the trailer at the receiver, a nail was found in one of the trailer tires. Keep in mind the tire was still full of air and the trailer parking lot was full of gravel and various debris. I have used many load out trailers and each time I have had any maintenance issues, such as flat tires, the broker or the customer dispatches roadside assistance to comes out to and fix it with no problem. Not once have I had a broker or customer try to pass the cost of maintenance to me, the carrier. That is industry standard. But in this case, the broker ATG, is trying to make my company pay for something we are not liable or responsible. The rate con does not state I am responsible for basic wear and tear repairs, only damage to the actual trailer. Tires are normal wear and tear. And in this situation, the nail most likely got into the tire in the receivers debris filled parking lot. This tells me that if I had gotten a flat out on the road, they would have charge me to come out and fix a tire on their trailer while I was providing them with a service?The broker is trying to make me responsible for the tire and are using coercion tactics to harass me into paying. They entered a negative report on ************. This could impact my business because other brokers may not want to do business with me. I have spoken to several other brokers who book load out trailers. All have said that its the broker/customer responsibility to replace tires and other maintenance issues and that this does not warrant or appropriate for ATG to place a Freightguad report.This does not fit the purpose of ************ because the load, trailer, was delivered. Again this is just harassment and a strong arm tactic.I am requesting that the Freightguad report be removed.

  

  Business response

  03/26/2024

  As far as the business response: All negotiations with this carrier failed. We had to cease communication when they filed on our bond 03/08/24. This was a brand-new trailer with brand-new tires that the customer had to repair. We are legally unable to communicate with this carrier as this is still an active bond filing being investigated by the bond company.  Once this customer is reimbursed for the damage, the report will be removed. 

   

  Thank you, 

   

  ***********************

  Accounts Payable Manager

  Armstrong Transport Group

  Customer response

  03/26/2024

   
  I am rejecting this response because:

  Legally, according to the rate con, we are not responsible or liable for the tire which only had nail in it. The rate con states we are only responsible for damage to the trailer itself. Tires are normal wear and tear maintenance responsibility of the owner of the trailer.  Furthermore, the nail that was found in the tire was most likely entered in the tire as the driver pull into the owners unkept debris filled lot.

  As far as the freight guard report against my company, this is a misuse and not an appropriate report.  Freight guard reports are for carriers who abandon loads, cancel loads, report late to pick up and deliver. We did not any of this. This is dispute over a nail in the tire. Armstrong is trying to coerce me into paying for something that is the owner or their responsibility.  Thats fine if they dont want to remove the report.  This hasnt hurt my business at because other brokers who read the report have stated that this a misuse of the reporting and that I should not be responsible for the tire.  This further proves its just a harassing and coercion tactic.

  
  

• Initial Complaint

  03/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a bobcat from a seller who referred me to his partner at Armstrong Transport. Spoke with **** on Feb 3 who quoted me at the most $750 for *************************************** to **. I inquired the price per mile which **** replied around $1.50 per mile, which I thought was pretty high. We then agreed and a driver was dispatched the next day. Upon delivery Feb 6 I inspected the unit and noticed a few issues that I discussed with the buyer. A few days later, I received an invoice for $1150 which was not what I was quoted and spoke with **** who said it would be adjusted. I received another invoice a month later for $1150 from Armstrong which again is incorrect as I was quoted $750 by ****. I am not paying double what it should be. I expect an adjusted invoice for $579, which is (386 miles x $1.50)

  

  Business response

  08/03/2023

   Our AR team worked with **************** and ultimately, they agreed on a price of $600. The load was adjusted and has been paid by ****************

• Initial Complaint

  02/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I booked a load through Armstrong transport going from ********** ** to ********* and it was a nightmare from the start! I had originally planned to leave around midnight Monday morning to head on out to deliver , but unfortunately when I got in my truck I realized the brake caliper was locked up not letting me go anywhere. So I had to wait till morning so I could get a new part from the auto parts which put me behind. I had emailed the broker and the customer about my situation. The customer was fine. The broker however was not , he was difficult from the start. Along with all the other things that went wrong , he decides to cut my pay 500 dollars because the load was late . But the load was delivered the same day , cant help it when something like that happens we all know that. But they refuse to pay me the original rate amount I agreed on , they took 500 dollars from me . I think I should get what was promised me

  

  Business response

  08/03/2023

  Load number ******* -Based on our research the fee of $500 ***** to the carrier from our sales agent seemed too high and does not fit with our guidelines. The team investigated further and is issuing a refund of $500 to Baileys Enterprise. 

   

   

  ***************************

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Armstrong Transport to move our products from *******,** to *************,**. And the load got lost due to Armstrong's negligence or mistakes. and Their claim team denied our application without any sound reasons.

  

  Business response

  11/21/2022

  I am reaching out regarding the about referenced matter. It appears ************** provided you a copy of Armstrong's response to his claim. As we detail, Armstrong as a broker is not liable for his loss. Further, ************** company failed to take the necessary action to attempt any recovery. ************** as the owner of the cargo should have reported it stolen in the location of the theft and he refused to do so. 

  Further, insufficient documentation exists to prove this load ever picked up. To date, ************** has not provided a Bill of Lading with the driver's signature. This is the governing document that would show the load was picked up by someone. Further, the loss is reported as 9/14/2022. However, the security camera screenshots provided of the truck which allegedly picked up the cargo are from 9/15/2022.

  For these as well as a compilation of other legal factors, Armstrong is not response to his alleged loss and provided a response to him based on these factors. 

   

  ********************************;

  Legal Operations Specialist  

  Customer response

  11/21/2022

   
  I am rejecting this response because: She is the liar. Armstrong found the trucker to move the load and the load got lost. that is insane that she asked us to report the police since we do not know who the driver is and how come i should report it to the police. And also the load was picked up on 09/15. that is the exact date it happened. She did not even check with her staff for what happened. i have never seen such a liar and ******** like her. i have all the emails communications for the load. We have provided all the documents we have and she does not want to take care of her customer and be responsible for the loss.  This is the worst company and bad people in ****** will try my best to let the people know that Armstrong *****.
  
  

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