ComplaintsforThe UPS Store #7171
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Complaint Details
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Initial Complaint
04/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was scammed and overcharged at this *** store. I went to this *** store to ship back a item to be returned. With the other *** stores you just simply e-mail them your shipping label and they print it out. The guy at this location **** tells me to use the computer myself to print the label. I login into the computer and I was in a rush because I was on my lunch break. I asked him how much it would cost to print and he tells me 26 cents so I swipe my card at the computer and printed out the single page I needed. His shipping prices were significantly more than the other *** store I went when I shipped back the same exact item. So I decided not to use him for shipping. I went back to work and checked my bank account and I was charged 20$ and not .26 cents. I want my 20$ back. I only printed a single page for .26 and I was on the computer for under 2 minutes.Business response
04/07/2022
The *** Store 7171
The store has a computer for all customers to use. The company that installed the software and has full control for this computer is ********. The terms and conditions are posted on the main screen before he accept to move further for what the customer need to print and before he or she make a payment. The price of the use of the computer and the time is also posted on the screen before the customer insert the credit card or apple payment. This is a service provided to the customer, so that the customer does not have to wait in the long line for payment or for another employee to help the customer.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
601 S Kings Dr Ste F
Charlotte, NC 28204-3089
Business hours
Today,8:30 AM - 7:00 PM
MMonday | 8:30 AM - 7:00 PM |
---|---|
TTuesday | 8:30 AM - 7:00 PM |
WWednesday | 8:30 AM - 7:00 PM |
ThThursday | 8:30 AM - 7:00 PM |
FFriday | 8:30 AM - 7:00 PM |
SaSaturday | 10:00 AM - 5:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.