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ComplaintsforUPS Store 1507
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 6/26/2023 at 12pm I went to this *** (**** ***************, A-3, ********* ** *****) location to have a package overnighted to my mother in ********** ** and I paid for a return overnight to have the package sent back to me. Tracking# 1Z8R786X0144009959. The package contained a Release Form that she needed to have notarized at the *** store in Burlington so that we can conclude a settlement we had for a law firm in Brooklyn, **- so I needed to expedite the package to the attorneys. My mother received package in Burlington, notarized and sent the package back to me but, I did not receive the package. I contacted the *** Store (Store# ****) as instructed by the *** Customer Service Line to create a claim. Per the Manager at the Store# **** it will take 10 days or more to research and find out what happened to the returned overnight package that I paid a total of $113. Since the attorneys office in ** need this time sensitive information I had to drive over 2 hours away, to meet with my mother to notarize this information again and send off (this time by US *************** to the correct location in a timely manner. I have spent not only $113 with *** that do lost my package, I also spent additional round trip $50 on gas to resolve this issue *** created for me. I would like for the BBB to please research and request from *** reimbursement for the lost package and gas money I spent to rectify the mistake from *** that the Manager at Store#**** stated they will not compensate me for. Thank you.
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Contact Information
8640 University City Blvd STE A3
Charlotte, NC 28213-3506
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.