Business ProfileforTarheel Appliance Repair, LLC

Poor customer service + Price gouging terrible combination! Since ***** Appliances no longer repairs ASKO brand dishwashers ****** suggested Tarheel for the replacement of the control panel. When I called to make the appointment, I specifically told them that the control panel needed to be replaced per ***** Appliance. She did not seem surprised and said they could take care of it. However when the tech arrived he was unaware of the control panel issue and was not prepared to fix it during that service call. He was in and out of my house within 2 minutes and did not even look at my dishwasher!! Later the office emailed me a quote for the repair and it was MORE THAN DOUBLE this price ***** quoted. told them that they were double the price I was quoted elsewhere and we would be replacing the entire dishwasher at that price. Shortly after that conversation I received a bill from Tarheel for the service call. No one explained the service call fee to me nor was I asked to sign anything stating that I would pay the fee if we chose not to have the dishwasher repaired. The entire interaction was very unprofessional from the ill-prepared service tech to the absurd repair estimate. Now they are threatening to send my bill to collection when they did not hold up their end of the service by arriving prepared to fix the dishwasher as discussed at the time I made the appointment. I have no problem paying when work is actually done. Unfortunately this tech did not do his job yet still wants to be paid.