ComplaintsforCharlotte Dermatology, P.A.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I visited this office on 04/22/2024. Birthday is 11/30/1988. When I called to make the appointment, they stated that they accept my insurance. I completed the appointment in which they convinced me to have two moles quickly removed because they were concerning in color. However, I then received a bill from Charlotte Dermatology and my insurance because they stated that Charlotte Dermatology was not in network. It is extremely deceptive and unacceptable for someone to be told that their insurance in accepted and only to find out it is not considered "in-network" and all the cost be placed on me as the policy holder. I was never made aware of this fact and would have never made the appointment or had any additional services rendered had I been properly informed of the cost. My insurance card was on file and provided to the office at the point of checking in the for the appointment. I was then billed for over $700 in unforseen costs that I simply cannot afford. No services or procedures should have been offered or completed without a patient being aware of the cost. This practice is deceptive and causes people undue financial burden. I would not have made an appointment with this office had they spent the 5 minutes to see exactly what this would all cost.

  Business response

  06/05/2024

  Good morning,

  After reviewing the patients account, the board of directors decided to waive all charges for DOS 04/22/2024, since this was at fault by Charlotte Dermatology. We have already contacted our billing department DBA to correct the issue. It may take 1 or 2 days for them to update the system on their end.

  Patients follow up appointments will be cancelled, as well as the procedure scheduled on 06/14/2024. A member of our team will reach out to the patient with recommendations to a different provider. Patient would need to check with his insurance and check if the other providers are in Network. If patient would like to have the procedure completed by our Mohs surgeon in the office he would need to pay for the visit out of pocket.  

  We apologize for any inconvenience this may have caused for the patient.

  Sincerely,

  ***********************

  Office Manager at Charlotte Dermatology
  

  Customer response

  06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  Customer response

  08/05/2024

  I am rejecting this response because:
  

  Original Complaint: ******** Account Number: ****** This complaint was not resolved and I just received a bill for over $700. The original resolution offered was that all charges were to be waived. This has clearly not occurred. Original Text: I visited this office on 04/22/2024. Birthday is 11/30/1988. When I called to make the appointment, they stated that they accept my insurance. I completed the appointment in which they convinced me to have two moles quickly removed because they were concerning in color. However, I then received a bill from Charlotte Dermatology and my insurance because they stated that Charlotte Dermatology was not in network. It is extremely deceptive and unacceptable for someone to be told that their insurance in accepted and only to find out it is not considered "in-network" and all the cost be placed on me as the policy holder. I was never made aware of this fact and would have never made the appointment or had any additional services rendered had I been properly informed of the cost. My insurance card was on file and provided to the office at the point of checking in the for the appointment. I was then billed for over $700 in unforseen costs that I simply cannot afford. No services or procedures should have been offered or completed without a patient being aware of the cost. This practice is deceptive and causes people undue financial burden. I would not have made an appointment with this office had they spent the 5 minutes to see exactly what this would all cost.

  Business response

  08/05/2024

  Good morning,

   

  We contacted our ****************** again today Monday August 5th for the second time to waive the charges.
  

  Customer response

  08/09/2024

   
  I am rejecting this response because:
   
  The billing has not been adjusted. I have not heard from the office.

  Business response

  08/09/2024

  Spoke with **** at DBA today and notified her we emailed x2 to have the charges waived per the board and it was still not completed. Sent email to ********************** to handle it and make balance 0 as

  a third request
  

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in for a spot removal treatment, They took a laser to my nose and now I have 3 hole indents in my nose. I went in for a fix and they destroyed my nose. No compensation has been offered, no remedy has worked, the lady who performed my laser treatment no longer works there, This is a huge issue and someone needs to call me TODAY,

  Business response

  03/20/2023

  We were trying to contact the patient to offer him a no charge visit with a provider or the aesthetician again. We also reached out to one of our physician assistant/provider regarding this matter.
  

  Patient was seen on 03/16/2023 for a no charge visit by our physician assistant and his next appointment is scheduled for 04/06/2023 with the aesthetician.
  

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