ComplaintsforEastover Psychological & Psychiatric Group
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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a regular follow up appointment with this provider which should have been $190 but was charged $280. I have repeatedly reached out to them via phone, messaging, etc but no one will return my call to resolve. I talked to one person in billing who said I would get a call the next day, thats been over a week ago. It took me weeks just to get in touch with her. She had no idea what I was talking about. I asked for a manager and she said she was in billing. I cannot get through to a manager. I called a manager at another location who said they could not help with the eastover location. This place pushes and pushes appointments and its very difficult to get through to anyone. The provider could not even locate my file for one appointment or get back to me about some things. The majority of my experience here has been poor. I am also self pay so when I asked the billing person for the information I needed to file my insurance claim she said she couldnt give it to me until I paid my bill, which is false. I told her I needed the tax id and she directed me to an account number. She had no idea. I am disputing the last charge of $280 and would like this resolved asap along with any information I need to file my insurance claim.Business response
12/12/2022
Provider had a phone conversation with the complainant and explained the reason for the higher charge. Although the charge was justified, the provider agreed to reduce the fee for the service provided.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.