ComplaintsforCarolinas Pathology Group PA

• Initial Complaint

  12/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am filing this on behalf of a ********** received for my daughter (Acct #: ********. We received a bill statement date of 3/24/2023 for a total of $11.92. My account when I went online to pay this bill showed a total balanced of $0 due. I have called on 4/17/3023 to check in about this (had to leave voicemail and wait for callback), 5/24/2023 for a follow up (had to leave voicemail and wait for callback), 7/27/2023 for a follow up (was able to speak to someone directly), and 12/27/2023 for a follow up (had to voicemail and wait for callback). Within the span of these calls and conversations (that I have kept track of the conversations and representative names) I have been running in circles to get clear communication, way of payment, and information on sending this claim to my insurance. My online account issue has still not been resolved and I am not comfortable paying via phone as the companies history of unbelievable lack of communication and differences in what my online account says I owe versus the physical bill I received. During a callback I received in April, I spoke to a representative and ask that this be sent through my daughters insurance - gave her information needed and since ***** was told this has been in "pending" status. My insurance is showing no pending claim from this business. It is coming up on a year and this bill is still lingering in limbo due to this businesses inability to communicate and/or process their own billing information. I would like this bill either cleared or given a proper person I can speak with who can fast track this so I can pay the $11.92 and have written statement given directly from the business that shows it is resolved on their end.

  Business response

  01/04/2024

  We reviewed the patient's account and have spoken to ********************. We are waiting for the insurance to process the claim.  We apologize for any inconvenience this has caused ********************* 

• Initial Complaint

  09/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I received an invoice (*******) for services which I paid through the mail. I contacted Carolina ********************** Group when I continued to receive invoices. I emailed *********************, ******* Services on 4/6/23 with the disclosure from my HSA showing the payee information and the amount deducted from my HSA. I continued to receive invoices after we emailed. I am not going to pay twice for a service that I paid. Carolinas ********************** sent me to a collections agency. This is an example of physician offices/facilities trying to overcharge/pray on the elderly for overcharging and faulty billing.

• Initial Complaint

  03/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a debt collector mail which claims I owe Carolinas Pathology Group $178.10 for the service provided 11/01/2023. I did a polyp removal surgery (hysteroscopic polypectomy) that day however I NEVER received a bill from this group. I am fully insured and also never saw any claims from this group on the insurance. Then all of sudden, there's the debt collector's mail. There's no information provided on the debt collectors' mail except this company's name and amount. Please note I have never changed my address in the last two years, so there's no way the original mail was missed. I am with carolina ********* institute - ********* for preparing my pregnancy, and they never know about this bill too, if it is legit, I would like to see the detailed bill as well as the insurance coverage. Please help me resolve this dispute.

  Business response

  04/06/2023

  Hi,

   

  We contacted the patient to resolve this matter.  We believe we have satisfactorily resolved this issue.  Please let us know if we need to assist with anything else.

   

  Thank you,

  ****

• Initial Complaint

  01/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I keep receiving a bill from Carolinas pathology. This has happened several times and each time I call and receive no response yet they continue to send me a bill. I have paid this bill in full online back in October and agin, they never seem to have the payment even though I have confirmation and the amount was deducted from my bank. I would like for Carolinas Pathology to clear this amount so I have no further charges as they have been paid in full.

  Business response

  01/12/2023

  We reviewed **************** account and have updated his account to show the payment. It was originally applied to his account but to another visit.  He should not receive any further statements.  We apologize for the inconvenience this has caused for ************.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had surgery back in July of 2021. I started to receive multiple bills since I did not have insurance, one being from Carolinas Pathology dated for 7/21/2021 in the total amount of $309.56. I made a payment to them in the amount of $50.00 on 9/10/21 which was taken out of my account almost immediately. I then called Carolinas Pathology to set up a payment plan due to the amount of other bills I was receiving. We agreed on a payment of $25.80 monthly. I then made payments on 10/13/2021 and 11/17/2021 in the amount of $25.80, bringing my **** down to $207.96. Since then, I continue to receive statements in the amount of $257.96. The $50.00 payment I made before the payment plan has never been deducted from my total amount due. I have called Carolinas Pathology numerous times and every time am told, there are notes on my account and someone is looking into it. Yet, I never receive a call back and the statements I continue to receive are all in the amount of $257.96. I told them I will not continue to make payments to them until this is corrected. They took the money out of my account, what they did with it afterwards is not my issue but, I am not going to be penalized for it.

  Customer response

  04/11/2022

  Not sure if you are requesting my address or the address for the company so I have listed both below.

  My address is ************************************************************ 28110

  The address on the **** from Carolinas Pathology Group is ************************************* 28263-3094

  There is also another one from the first **** I received on 7/21/2021 with the address of **********************************************************************

  Business response

  04/19/2022

  We reviewed Mr. ***** account and corrected the original payment.  We called ************ and left voicemail so that we could discuss further and answer any other questions.  We apologize for the inconvenience this has caused ************. 

  Customer response

  04/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was an ER visit in May 2021. At that time I had ******** due to low income. 100% of my medical bills at were to be taken care of by ********. I am not sure why this showed up on my credit report. I googled the company and found many people are having the same type of issues with them. I want this removed from my credit and they need to **** the insurance. Honestly I don't even know what Carolina ********************** had to do with my visit to the *****

  Business response

  04/14/2022

  We initially spoke with **************** on April 8, 2022, when she called our ******* Services team. Following the call, we corrected the billing issue. The ******* Services Manager contacted **************** on April 9,2022 and April 12, 2022 and left voicemails to discuss the matter further or answer any other questions. We apologize for the inconvenience this has caused ***************.

• Initial Complaint

  03/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a procedure done on August 25, 2021. Apparently they sent some of my tissue to be tested to Carolina *********************** I received a call from a collection agency stating I was sent to collections for an $80.00. I asked for a copy of the **** because I have not received one in the mail. They told me I needed to contact Carolina ********************** directly. I called Carolina ********************** billing and was told that I had an outstanding **** from 08/25/21. I told them that I had never received a ****. They said they sent it to an address that I lived at over ************************************************************************************************************************************* how they even had that address. After a few minutes the representative from Carolina ********************** admitted that she saw back in April of 2021 I had updated my address for a completely different ****, so they had my current address but didn't use it. They also never filed the **** through my insurance which she admitted was another error on their part. I was told a manager would call me on Monday, they didn't. I called and was told the manager was on vacaction they would call the following Monday, they didn't. I called again today, I was told I was next on the list to call, still haven't received a call. I have also left two voicemails. I have been sent to Collections for a **** that I have never received and can't get in touch with anyone to help me. For desired resolution below only allows me to select a few: I want the company to call me back.I want my credit report cleared.I want a copy of an invoice so I can see what they are actually billing me for.I want them to submit the claim through my insurance like they should have.I want them to update their records so this doesn't happen again. Even though they show that I updated my address they still sent it to an old one. Why? How?

  Business response

  04/07/2022

  We spoke with ******************** and also apologized for the inconvenience on March 31, 2022 and were able to resolve the issue to **** her charge appropriately and also worked with our collection agency to remove the charge from her account there.   

• Initial Complaint

  09/13/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have been receiving the same bill from Carolinas Pathology for the past three months even though I had already paid the bill using their online service as soon as I received the very first statement from them. I have attached a copy of the bill and the portion of my bank statement that shows the $6.89 had cleared my account back on July 19th, 2021. No live person will pickup calls even if you sit and wait on hold. After a short time the system will automatically transfer you to voicemail. I have left numerous messages with this business as instructed over the past few weeks and no calls have been returned. There is absolutely no-one that you can contact for assistance with any matter whatsoever. I have had issues with this business in the past and I am fearful that it will go to collections and then end up affecting my credit. I want this business to acknowledge that they have received my payment and to credit my account back to a zero balance and to stop harassing me with billing.

  Business response

  09/16/2021

  Business Response /* (1000, 5, 2021/09/14) */ Due to low staffing in our payment posting department our patient credit card payments have been delayed in being posted to our patient accounts. With this, I do see that Ms. ****'s payment is posted to her account and she now has a zero balance. We apologize for any inconvenience that this may have caused. Consumer Response /* (2000, 7, 2021/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was only seeking for my account to be updated and my payment posted to the account since it was paid using the online portal nearly two months ago, and there was no return calls or any way to contact anyone from the company for assistance. I am satisfied now that my account has been updated and the business confirms that I do have a zero balance. Thank you!

• Initial Complaint

  08/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In June of 2021, I went to the hospital to receive a biopsy. About a month later I received a bill from Carolinas Pathology for $83.58 (I assume this is because they sent my specimen to them). The statement date on the bill was July 16th (I received the bill on the 22nd of July in the mail) and the due date on the bill was simply "Due Upon Receipt." I tried paying online, however, after entering my information nothing on screen confirmed my balance so I elected to pay through their automated phone system which did confirm my balance. This was on 7/30/21 Unfortunately, today I have received an identical bill (same balance and same account number) saying my account is 30 days past due. I have proof via my credit card statement that my balance was paid in full. In fact, when I try to pay it via the phone again with all my information it says there is no account that matches their records. It seems they are notoriously difficult to get a hold of and I don't want this on my credit report.

  Business response

  08/23/2021

  Business Response /* (1000, 5, 2021/08/23) */ I have reviewed this and we did receive Mr. ******** payment, this was posted to his account. Unfortunately his payment posted and a statement was generated at the same time. Mr. ****** can disregard the statement received and we apologize for any inconvenience this may have caused. Consumer Response /* (2000, 7, 2021/08/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I accept this response, my payment date and processing date was before the statement date on the past due bill I received. I paid on the 30th of July, the rep on the phone said it was processed on the August 3rd. The past due statement is dated August 16th. I hope this is ACTUALLY fixed. I was told I would be sent a statement reflecting my zero balance to my email but have yet to receive it. I hope this business overhauls their system. In 2021 there are far too many companies that specialize in payment processing and create an easy and well integrated user interface that would prevent this from happening. Saving a few dollars on the front end by using a dated system is not worth money and time lost by having employees sort through these issues on the back end, let alone the damage done to the company's image. All the complaints online pertain to their payment processing, not the services rendered. Hopefully I will not receive another notice from this company

• Initial Complaint

  08/18/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I recently moved and missed the first bill I received in the mail. My mail was forwarded to me in July and I received a bill totally $298.08. I promptly paid online (and have proof of paying online). Today I received a final notice that my account is being referred to an external collection agency within 10 days. I have called Carolinas pathology multiple times and have been unable to reach any customer service representatives who can explain this to me.

  Business response

  08/20/2021

  Business Response /* (1000, 5, 2021/08/19) */ We received communication from Ms. ********* and emailed her back advising that we did receive her payment on 7/27/21. If a statement was received she can disregard the statement. Ms. ********* has a zero balance for her May 3, 2021 services. We apologize for any inconvenience the statement she received may have caused. Consumer Response /* (2000, 7, 2021/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩