ComplaintsforFly Movers & Storage
Moving Companies
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I hired A Plus Moving to move our whole household of goods from ***********, ** TO ********, **. They arrived on schedule, July 2nd. Those movers were excellent and neat. From there on, the move went straight downhill! We were told the delivery would be July 28- which was changed to July 30- that was okay, but when those men delivered, they ended up with only HALF of our household that was moved out. The driver DID not know where the rest was OR when the company would be delivering it. I could not get anyone on the phone at A Plus Moving pretty much, from then on. I ended up hounding the first driver only because I had his # in my phone for confirmation of delivery. They finally delivered the rest of our house on August 5th. I did a claim for 3 major items that were "lost" or missing- the insurance only covers 60 cents per pound of what the items weighs. We lost a great grandmother's **** Singer sewing machine in a wood cabinet, a red outside tent, and a brand new Le Creuset pot worth $120. These items I'm sure, will not be found and definitely not replaced. We received $28 for compensation - that's it. All I've wanted was to get someone on the phone to ask where our things are.....I cannot get anyone there to answer for me to ask about our things. It has been a nightmare of a company to deal with. Please let everyone know NOT to book their moving with them. I went with a company instead of a private company- and have regretted it.Initial Complaint
03/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was quite a price that was broken up into three payments and that no other parties would be doing the pick up and drop and now a third party wants to charge extra fees and are not wanting to delivery my belongings until the payment is made to them and none of the second payment was given to the third party company and the main company that did the booking is not really explain to me where the second payment is or even helping with correcting the issueInitial Complaint
11/30/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Wont schedule my delivery till they receive "payment". "payment" is 200% of my binding estimate- because the "weight came out heavier". When I asked them to send me the weight tickets- they sent me tickets for a 3 axle truck. Our stuff was loaded in a 2 axle truck. Robbery and extortion. Using every tool I can to get these people shut downInitial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This moving company quoted a price and before all was done, the price almost tripled. Some due to weight saying the weight was more than estimated - even though the quote included large items that we did not take with us (treadmill, rowing machine and all of our living room furniture). So they basically lowballed the weight estimate. later they made me pay another fee to deliver the product that had not bee previously discussed. At that point they had all my belongings so my hands we tied.We had a signed agreement that the pickup would be one of 2 dates primary date of 8/26 and a backup date of 8/27. They did not pick up until 8/28 delaying my move.The delivery was awful. Almost all of my furniture was damaged. They did not reassemble most of my furniture as agreed. They also left 50 boxes / items in my garage - all items were to be taken to rooms we told the driver - but he refused saying he had a bad back and the boxes were too heavy. Some of my items were missing and they tried to deliver many items not mine (a full sized ping pong table, a large rug, a full length mirror). They also left someone else's box of very old personal memories that someone is probably missing very much. Walls in my home were damaged.Fly Movers did not respond to any calls (left messages with dispatch (*****), sales and customer service) for 5 days in a row beginning on 8/27 and still no one has called.I did send an email to ***** the night of the delivery 9/3. She responded on 9/7 saying to sane pictures of damaged items. I sent an email with a link to pictures and videos back on 9/16. After a week without a response, I emailed again where she had claims paperwork sent to me on 9/24.See the 2 attachments that support those details and give more details on the terrible delivery that was made at my new home. I have pictures and video to support this.I filed the claim and the claims team is now stonewalling me. I will be filing a claim against them as well.Initial Complaint
11/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired FlyMovers to move my household goods from *********** ** to ******* **. Date of service 9/12/2021. Deposit $2,560.50. Nature of dispute. Lack of trust and communication. They refuse to talk to me and said to file I credit card dispute. I did but it was unsuccessful. Quote Reference # QN29200 Please see attachment for full details.Initial Complaint
11/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The moving company showed up after a contract with sign for $10,000 made a sign another contract upping it to ******. They took my stuff put it in a warehouse in ******* that night which I never agreed to. Then proceeded the next day to demand $5000 more to finish the job. We asked him to leave and had to call the sheriffs. After a week of back-and-forth text trying to work something out they kept on demanding more more money so we decided to rent a U-Haul ourselves to try to get our belongings back. I had to get online to find the warehouse they sent me the warehouse address finally but then demanded cash only to get my own belongings which I felt they were holding for ******. I proceeded to go down there to get my belongings they took an hour to show up then I had to call the ********************* errs to keep the peace. The officers had to detain the man at one time because he was getting rowdy demanding cash so I told him that I can only pay with a card to protect my own self. They then demanded me to sign a doc you sign which I did not want to do for $4033 to not cancel my card to get my belongings. I filled out a credit card online under the address I put in SUD on there signing under distress. They told us that they gave the deposit back but they have not they also charged the deposit for 1565.$. Finally after all this we were able to get my belongings and my husband tried to cancel the credit card but we are disputing to get the $4033 back. I do have the officers badge number and phone number they were there and recording they had said that they were gonna give the deposit back they have not they charge my card for the deposit now theyre trying to charge my other card when they never did any of the work all they did is take my stuff and hold it for ******.Initial Complaint
11/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The company quoted me a price based on weight and then increased it by 40% upon delivery. They refused to accept payment by the methods on the contract and demanded cash or money order. They threatened to keep my items unless I paid on their new terms. **** the station manager yelled at me on the phone multiple times and then hung up on me. After I paid for delivery I was told that they did not bring all of my items. They will not confirm a delivery date of my missing items.Initial Complaint
09/25/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Date: 26-May-2021 Amount paid: **** Quoted amount: ******* Order #: ******* Move details: ****, ** to ***********, ** Issues faced 1. Pickup was delayed which caused a lot of inconvenience as we had our house closing the following day. staff was extremely impolite ,harsh & rude. 2. Move was a traumatic experience because of these movers. They mentally harassed us. 3. ***** was extremely unhelpful & dominating. She had no rights in telling us how & when should we travel . 4. After our items arrived we were shocked to see the way our things were dumped into boxes.5. No labeling & categorization of things . Kitchen , ************* items were mixed. 6.Packers came in our absence. Ate from our ************** wrappers in packing boxes.7.All suitcase locks broken. We had packed them but packers broke lock & searched for valuables.8.Entire Shoe closet, many kitchen items & mirror were missing when we received our shipment.9.Kids toys missing, tables broken, scratches on many itemsInitial Complaint
09/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid Flymovers **** dollars to move my house(valuables) from ********** to ********* on June 28 and signed contract said it would be delivered July 7. As of September 12 they still have my stuff they won't tell me where it is they won't return my calls or emails. I want my stuff and I want them to stop stealing from other people as well.Customer response
09/16/2021
Hello again,
Sorry for the double email, I called from another area code and they answered said that the dispatchers in California won't return their calls so until they do they can't give me a date for when they will ship my stuff. They picked it up June 28 2021.
Thank u again for your help
****** ******* *** ******** *********Initial Complaint
09/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Fly Movers broke my 55" HDTV and damaged my bookcase during transit and offered me $100 total in damages. Not to mention shady low-ball pricing tactics right from the start.
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Customer Complaints Summary
25 total complaints in the last 3 years.
0 complaints closed in the last 12 months.