Business ProfileforMark Ficken Ford Lincoln

Approximately 4 days prior to purchase I test drove a pre-owned 2019 Lincoln Nautilus, with under 25k miles, at Mark ********************** Lincoln. I was told by the salesman the vehicle would be certified preowned (***) prior to purchase. In addition, I was told that *** extended the manufacturer warranty for an additional year. As part of the *** certification new tires were placed on the vehicle. After the purchase was completed on 11/03/2023, I drove the vehicle home and noticed significant road noise and the ride was not as smooth as the test drive along the same route. l also noticed a noise coming from the sunroof and shade. I attempted a different drive mode, moving items in trunk but nothing helped the ride or noise. I contacted the dealer because I felt it was the tires since they were lower quality than what was on the vehicle when I test drove. As I continued to drive the vehicle the noises grew louder. After numerous attempts to work with the dealership I was told to bring my vehicle in and they would address the issues. When I took the vehicle to them in January, they determined the issue was a loose headliner. They kept my car a week and did not address anything claiming it was a common problem not covered under warranty. After I gave a negative review, they agreed to fix the problems. On February 29th, I took vehicle back and after 2 weeks they said it was ready. They stated they fixed the headliner, but nothing was done about the tires. Upon picking up I noticed dirty fingerprints on the headliner and my seats. After 2 attempts to clean, there was still dirt but I accepted the vehicle to clean on my own. While driving home there was less noise however the roof support by the windshield was still loose and noisy. When I tested the sunroof operation the shade retraction was very noisy. After a few times retracting the roof support popped loose and is noticeable both from the interior and exterior view which was not previously a problem.