![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTough Patriot
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a sweatshirt on 2/21/2022 online, giving my credit card data. My Discover card was charged, the item was shipped and I began to get ***** notices of the progress of shipment. But on March 8th, I was notified of a "Shipment Exception" in Bloomingtom CA. I went to nearby ***** office (West St ****) where I was told the Shipment was 'Damaged" and I would need to contact the sender. Unable to find a phone number or email, I sent a letter with documentation of this event; my letter has been returned.I don't know what my next step should be...this company must Exist, as ***** did begin shipping the item. Fed Ex Tracking #************. Also Packing Slip:72029734-30294731, Item: *** Star Premium Hoodie XL Return address on the Packing Slip: Tough Patriot, *************************************************************************************************Business response
04/28/2022
We are disappointed that our customer's package was damaged in transit by the courier and we certainly want every client to have a pleasant experience. It is always something you hope will not happen to packages when they are handled by a courier and unfortunately it seems it did in this situation. A refund has been issued to the customer and we hope that any future order will be delivered properly and as expected. Thank you for telling us.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.