Business ProfileforPreferred Parking Service, LLC

I am honestly just going to leave the complaint I left for them:I am hoping this gets to the right department since i can't appeal my ticket and tow, i've already paid everything to get my car back. My violation number is ICF0528153, i received a ticket and got towed out of the Trade St. Lot. First off I never received a ticket one year ago. I never received a notice in the mail, if I would have i would have paid the fee. I had no idea i received a ticket in 2023. I Parked in your lot again this year on 7/11, I paid by credit card and thought it would renew when expired, obviously not, I was parked in a handicapped space due to my wife being handicapped. I can understand a ticket and i would have paid if i knew that i was in the wrong. But I received a ticket and a boot charge and a tow, just for my time expiring in the lot. I am more than capable of paying my bills and definitely would have. So me and my handicapped wife had to get an uber and goto the towing company with our luggage and get our car, we live out of town. I called your office in ********* after finding i was towed and i talked to two very unprofessional individuals, all they wanted me to do is goto the towing company and all this was to be dealt with through them which was a total lie, they were just putting it off on the towing company. Bottom line is you guys towed my car from a handicapped space and definitely inconvienced my wife, she cannot get around well. I would have never parked in your lot if i knew this is the way you treat your patrons. The lot was practically empty. I think a ticket should have been enough. But we had to spend 2 1/2 hours on a friday afternoon chasing down our car. Your company should be ashamed of how you've treated us, knowing by what space we were in that someone was handicapped. Parking Ticket number: ********. Parking violation number: ICF0528153 I paid ****** to Preferred Parking on 7/12/2024.I paid ****** to SL Recovery on 7/12/2024