Customer ReviewsforPreferred Parking Service, LLC

I parked my car at this parking garage for around 23 hours expecting based on the signage that the *** daily charge would be $28. However, when leaving the garage, the final charge showed $67. I buzzed the help button only to be told that the $28 daily *** resets every morning so I was charged the daily *** twice despite only parking for 23 hours. This would still only come to $56 but somehow fees and tax raised it to $67. I had no other choice but to pay or be stuck in the garage. This is a very misleading business practice for a garage and an insane amount to expect people to pay for poorly maintained parking garage. The elevators for the lot smelled like a toilet and the smell emanated both within and around the elevator area. There didn't seem to be any security for the lot either. The only positive was that a live person was available when I pressed the help button while checking out, though they couldn't help with the outrageous price which was not well described when entering the garage.

I am honestly just going to leave the complaint I left for them:I am hoping this gets to the right department since i can't appeal my ticket and tow, i've already paid everything to get my car back. My violation number is ICF0528153, i received a ticket and got towed out of the Trade St. Lot. First off I never received a ticket one year ago. I never received a notice in the mail, if I would have i would have paid the fee. I had no idea i received a ticket in 2023. I Parked in your lot again this year on 7/11, I paid by credit card and thought it would renew when expired, obviously not, I was parked in a handicapped space due to my wife being handicapped. I can understand a ticket and i would have paid if i knew that i was in the wrong. But I received a ticket and a boot charge and a tow, just for my time expiring in the lot. I am more than capable of paying my bills and definitely would have. So me and my handicapped wife had to get an uber and goto the towing company with our luggage and get our car, we live out of town. I called your office in ********* after finding i was towed and i talked to two very unprofessional individuals, all they wanted me to do is goto the towing company and all this was to be dealt with through them which was a total lie, they were just putting it off on the towing company. Bottom line is you guys towed my car from a handicapped space and definitely inconvienced my wife, she cannot get around well. I would have never parked in your lot if i knew this is the way you treat your patrons. The lot was practically empty. I think a ticket should have been enough. But we had to spend 2 1/2 hours on a friday afternoon chasing down our car. Your company should be ashamed of how you've treated us, knowing by what space we were in that someone was handicapped. Parking Ticket number: ********. Parking violation number: ICF0528153 I paid ****** to Preferred Parking on 7/12/2024.I paid ****** to SL Recovery on 7/12/2024

They are a predatory and unethical company. If there if I have ever seen in my life. Less than 10 minutes of being parked in a nearly empty lot outside of the establishment I visited with poor signage to add. I received an $85 ticket on a Thursday night after 11 pm. The person had to be watching me the whole time. Will never go to that establishment again and will do all that I can to never park in one of their lots either and will make sure to share my experience with people that I know who visit uptown to bebeware of this predatory company.

After receiving a parking violation I called Preferred Parking Office to obtain information relative to the discount notice printed on the rear of the ticket.I was mortified at the non professional attitude of the female representative that answered my call. She responded to me as if I was a bother to her for calling. She cut my sentences of before I could express the intended message. Her voice tone communicated that she did not have time to talk with me. She exemplified an absolute absence of people skills. If Preferred Parking does not want customers to call for assistance.....why have employees working as customer ********************** representatives. This is crazy!!!!

I would like to file an official complaint against preferred Parking in *********. They are conducting an unsafe operation at a paid parking lot on the corner of ************ and ***************. Their parking policy promotes unsafe driving, and their kiosk payment system does not track paid customers. This company/outfit is a danger to everyone.Aside from the safety issue... they charge $$ for small windows of time... and the expiration times are at 11 PM and 5 AM. I paid twice: $34.00 ($17.00 twice) to park at the lot for less than 12 hours of parking, plus they are trying to collect $160.00 for a immobilized vehicle, which was not immobilized (no boot).They also wrote a violation basically 1 hour after I paid for the time to park. It is like their representatives do not check the records. This is a company that is designed around getting people to dispute their violations and make people fight for unfair business practices. I have already submitted a complaint to the ************** Council, and have provided the documents their ****************** required in a dispute.This company needs to revamp their policy... as I stated, they are putting people at risk, and I can't believe these kinds of business practices exist in 2022.

Having no option but to pay for eight hours of parking is ridiculous. Im only parking for two hours. When I leave, someone will likely park in the same spot and have to pay for eight hours again. If I paid for eight hours, that spot should be mine for eight hours if I decide to leave and come back - yet they dont allow in and out parking. Seems like this kind of practice ought to be illegal, even though it probably isnt.

Charging families going to a baseball game 40 dollars for parking, the same as tailgaters for a Concert, with the economy as bad as it Is, is very greedy. I guess logistics couldn't figure it out. Looks very bad.