Business ProfileforTIAA-CREF

My parents unfortunately had most of their assets with ****, so that when one and then the other passed, the nightmare of dealing with this company fell on me and my sister. Not only are they fond of requiring multi-page bureaucratic forms that all require notarization, but their employees don't seem to know anything about what is required. Two different employees sent us on months-long runarounds that involved filling out the wrong forms, or getting documents that weren't needed, or rejected for unclear reasons. Escalating the problem only leads you to an escalated problem. Total nightmare.

October 2, 2024 ***** ****** ************************************************************************* RE: BBB Review ID ****** TIAA ************************************** correspondence is in regard to the September 20 customer review you filed with the *********************************************, which was received by **** on September 21. In the review, you state that the beneficiary settlement process has not been a good experience and had difficulty with forms completion as well as documentation to complete the beneficiary ********** begin, I would like to extend my sincere condolences on the passing of your loved ones. Next, I have reached out to our **************************** Manager, ******* ****, and have been informed that the individual survivor benefit settlements for you and your sister are complete. Mr. **** informed me that the settlement of the ***** ****** Ohnuma Revocable Trust is currently still in process. Our records indicate that trust documents submitted in April did not include the required notary seal. I show that TIAA received the updated trust documents on June 26 and August 8; however, inconsistencies with the trust name provided required additional clarification. On August 27, TIAA was notified about a change with the co-trustee and trust settlement forms were sent to the trustee. **** Subsequently received the updated trust settlement forms; however, they included a different tax ID number for the trust. Our records show that Mr. **** reached out to you and informed you that due to the updated tax ID number, new settlement paperwork for the Trust must be notarized and submitted. Mr. **** has informed me that we are awaiting the documentation required to complete the remaining settlement. Please contact Mr. **** at ********************* or by calling ************ for further assistance with the trust settlement.I regret the inconvenience and concern this has caused. For specific questions related to this inquiry, you can contact me directly at ***************** or by calling **************************. If you have additional questions, please contact us at ************. Consultants are available weekdays from 8 a.m. to 10 p.m. (ET). Additional information on **** services can also be found on our website at *****org.Sincerely,******* ******* Customer Resolution Manager