ComplaintsforMcNeely Pest Control, Inc.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In 2022 I stopped doing business with McNeely because they were auto-billing me for services not rendered. They promised my wife a refund for the months of no service. No explanation was ever given as to why they didn't show up or why they continued to bill us. We stopped the auto-draft and subsequently stopped doing business with them. We continued to receive a statement from them, They claimed we owed them money. I called and spoke with ***** 2/20/23. I explained that I was not paying a bill for services not rendered. I also wanted to know the status of the refund promised. And - I asked for a report of how many times the billed me but did not provide the service. I did not get a response - but I did get another bill. I called on 4-23-23 and spoke with ***** again. I explained all of this to her - again - and once more asked for my refund and for an accounting for the number of months that they billed me but did not supply services. She hung up.

  Business response

  04/26/2023

  I spoke with ****************** on Tuesday April 25, 2023 regarding his concerns of potential overcharging and an outstanding invoice.  **************** was cancelled Oct. 19th 2022 and Pest Control service was cancelled on 11/21/2022.  I reviewed his account with him while on the phone.  There was an open invoice ($60) posted in December for service provided in August.  I applied a credit toward this invoice even though it was for services provided during the time his service was active.  

  From there I reviewed the payments that have been made since cancellation.  ****************** was overcharged $30 on 11/6 for the mosquito service that was cancelled in October.  He was also over charged for the pest control service on 12/4 in the amount of $32.  Total actual over charges that needed to be refund to him is $62. 

  However I told ****************** that I would go ahead and also refund the payment we received in October for his mosquito service for $30 since he cancelled on Oct 19th, 2022.  In addition I would also refund his pest control payment on 11/6 for $32 even though service was cancelled on 11/21/2022.

  At the end of the conversation ***************** expressed understanding that I issued a credit toward the outstanding invoice for $60.  I have also notified out accounting team to issue ***************** a refund check in the amount of $154.  While actual over payment was $62, the remaining refund amount is being issued in good faith and due to delay is getting him his refund.  

  I also explained to ****************** that our system will not let me refund the card originally charge because it has been over 30 days.  However, our accounting team would be issuing a refund check.  I confirmed with him his mailing address and let him know that the refund check would more than likely arrive sometime in May due it being the end of April.  ****************** stated that he understood and agreed to the credit off for the outstanding invoice and the refund amount.

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