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ComplaintsforCitgo Petroleum Corp
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On December 7, 2023, I purchased diesel fuel for a 2006 VW Jetta TDI at the Citgo gas station located at **************************************************************, for an amount of $50. According to the vehicle's specifications, its tank has a capacity of 15 gallons. Given the price of diesel at $3.99 per gallon, the expected quantity of fuel should have been approximately ***** gallons. ******** post-purchase, I observed that the fuel gauge indicated only a half tank, suggesting a discrepancy in the quantity of fuel dispensed.I approached the gas station attendant to address this issue, providing an explanation of the situation. Regrettably, the attendant's response was uncooperative, declining to either top up the diesel to the correct amount or offer a partial refund. Furthermore, the attendant's demeanor was unprofessional and confrontational. I attempted to demonstrate the discrepancy using the vehicle's fuel gauge as evidence, but the attendant dismissed this without consideration.Seeking clarity and resolution, I then visited another gas station to top off the tank, which cost an additional $27. This confirmed that the fuel gauge was functioning correctly. My primary concern is to seek a resolution to this matter, as the apparent malfunction in the station's equipment has led to a financial discrepancy that unfairly impacts me as a customer.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.