ComplaintsforGriffin Home and Commercial Services

• Initial Complaint

  03/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On 6/27/2022 ****************** ordered a special screen door from Lowes. I paid him $676.75 for the door. Mr ******************** came down with Covid and then pneumonia and was hospitalized. He returned the door to ***** and said he would return the money when he could. I kept in touch for awhile but he claimed he was too sick and without income. Unfortunately, I put it aside until a year later. I contacted Mr ******************** and he returned $350 total. Despite my texts, he finally cut me off, and my son's attempts in November 2023 nothing happened. He still has stopped both my and my son's texts. As of 1/29/2024 he still owes me $326.75

  Business response

  03/22/2024

  Complete error on my part. I've already sent another $250.00 and she will have the remaining balance by next week. $76.76

   

   

  Customer response

  03/22/2024

   
  I am rejecting this response because: ***** Griffin sent me $250.00 of the $326.75 complaint. He still owes me $76.75. 
  
  

  Customer response

  04/11/2024

  I wish to reopen this case as the defendant has not finished his payments to me as he told you he would. ***** Griffin still owes me $76.75. His last payment was on 3/19/2024.
  

• Initial Complaint

  09/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My husband ********************************* met with ***** Griffin Home and Commercial Services on 08/08/23 after he was referred to him by "****" to screen in our back deck. Upon arrival Mr. ******************** advised him to cancel the agreement with **** as they often price projects incorrectly and encouraged him to contract with him directly. As he seemed reputable and very capable, we followed his instructions. We were given a job invoice with materials, screen door, brookgreen vinyl, 2x4's, deck screws, paint and labor listed that was signed by ***** as the owner for $1,600. He listed ******************* *************) as the technician that would be completing the project. After deliberating for some time my husband followed up with them and a deposit of $875.14 on 08/18/23 was remitted via cash app. Despite my misgivings, when the workforce showed up who were noticeably young and not interested in professionalism or capable, we allowed the assigned technician and someone who he advised that he was training" to start the work. They were in our home until well after 2:00 am which was a major red flag and during this time they played loud music and seemed to be "partying". When questioned they said they wanted to make sure that the job was completed that night. The job was "horrific, and we reached out to ***** ******************** who demanded the remaining balance of $724.86 be paid then stated that extra materials were used, and more money would be required. My husband refused and agreed to pay the balance on the condition that he comes out and inspects the work that was done and corrects it. The balance was remitted via cash app on 08/19/20. We spoke with ***** afterwards and he apologized emphatically and said that *** had some personal issues but he would send his best man out to correct the issues and requested photos of the work which included torn screens, paint splatters, torn wood, a terrible looking door that was constructed instead of a new one that was priced in the invoice.

  Business response

  09/13/2023

  Hello,first and foremost the job was sub contracted out to ***. **************** met with *** and allowed him to proceed with the job. From my understanding **************** stayed outside with *** and his crew until 2 a.m. listening to music. My question would be, why would you allow someone to stay at your house that long? As a homeowner you have EVERY right to ask someone to leave. I contacted **************** and asked him how everything was going? He stated things were looking good to him. He liked what he was seeing. *** went back the following day and completed the job. I called **************** again, and asked how did it look and was he pleased? He said YES. I mentioned to him that extra materials were purchased and we needed to add that to the final payment. He said NO. I then asked was he able to send the balance since he was pleased. Never demanded payment! He sent the payment via cash app. After the payment was sent, the next day he called and said, it was dark and the porch was not to his liking. He also mentioned he did not want *** back at his home. I asked what was the issues? He sent multiple videos of the issues. I asked, why did you not mention this to ***? He stated everything looked good to him, but his wife was not pleased. If you was not pleased with the work why send payment? 

  BBB the address you have listed is incorrect and I've mentioned this before. 

  Customer response

  09/15/2023

   
  I am rejecting this response because:

  Myself and my husband both spoke with ***** Griffin and he is well aware that the job is not satisfactory. My husband most assuredly did not stay outside with the workers and again they stated that they wanted to finish the job in one day. s the photos clearly indicate that this is not the job that was paid for why the sudden push back after he personally assured us that he would rectify the mistakes made as this was not a good reflection on his business. The remainder was paid in good faith with the understanding that this would be made right. If this is the level that you operate on it is very disgraceful.  We are now left with a visible eyesore and ***** has stopped responding to all attempts to contact him and correct this. All I need to know at this point is if he is going to correct this or refund our money so that we can have a professional fix it. 

  
  

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