ComplaintsforHoneywell International Inc.
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Yesterday, 6/19/2024, I ordered a large 55 pound safe from Honeywell Store valued at $219.95. Order#******. Within a couple of hours I realized that I should have instead ordered a medium-sized safe of the same kind valued at $129.95, so I called the customer service department in *****, ********. I spoke with a young man who did not seem to give a FLIP about helping me, but assured me that there was plenty of time to cancel the large sized safe, but that he would have to do so through the factory. He assured me that he would send an email and that this would be no problem, but he did warn me that they were having "Issues" with the factory personnel and maybe the issues were because they had alot of "new employees". Warning flags were already going up with this employee talking bad about his own company or factory, and he also refused to credit my Discover account back until the shipment could be stopped! I decided to call Honeywell back this morning to ensure that he had stopped the large safe shipment and ended up with the same young man and with the same; "I don't give much of a c*** attitude". I told him that I wanted to be notified by phone when the first order was cancelled. He assured me that they would do so, but he kept interupting me everytime I opened my mouth to speak. I hung up irritated and by 6:00 p.m. today (the same day) I received an email that this order had been "SHIPPED!" He never called or informed me of anything! This is absolute GARBAGE CUSTOMER SERVICE. I do not want this large safe and they need to stop this shipment in transit. I will NEVER order from these guys again. Thanks, *********************Initial Complaint
06/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We purchased a Honeywell-70-pint Energy Star Dehumidifier on June 1, 2023. While still under warranty, the unit stopped working. As instructed, we contacted JMATEK ************* in mid-May of 2024 requesting that the dehumidifier be replaced under warranty (1 year). While on the phone with the JMATEK representative (****), we were informed that once they received the requested details from us, the replacement unit should be sent to us within a week.We received instructions regarding steps to convey the specific requested details regarding the unit via email on May 17, which were promptly followed and returned on the same day. Despite several follow up emails, we have not had any reply to the warranty replacement. Our feeling is that they are simply going to ignore the warranty replacement given that there are numerous consumers experiencing this situation (based upon internet research). It is extremely disappointing to purchase an item such as this and have a company ignore their warranty stipulations. Consumers who are treated in this manner are losing faith in warranties provided by these large corporations, and being taken advantage of by them. Thank you in advance for your assistance in getting a replacement dehumidifier or our money returned to **.Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a Honeywell LED 4 ft shop light from ********** for ***** on 03/10/2021. The light fixture failed on 10/08/23 which has a 5-year warranty. I contacted Honeywell 10 times in the last year and a half. The first year their response was the fixture is out of stock. I then asked for a refund, they agreed to the refund, 6 months later no refundInitial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Closed on my house in February 2023. Honeywell T6 pro series thermostat stopped working last week. Originally would not connect to the WiFi, now connected but not talking to the air conditioner. Still under 5 year warranty. Contacted Honeywell, they said its not the thermostat, most likely faulty wiring (already checked) then it was the battery (already changed), then they wanted the date of purchase/install. I. contacted ********** and the installer (device is outside my 1 year full warranty). Called Honeywell back with that information. Told I needed to check the voltage on the thermostat because its probably not getting power.... I don't have a voltage checker. Told to contact an electrician to read the voltage (that service call would cost more than the thermostat is worth).Initial Complaint
02/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a Honeywell bluetooth LED Shop Light 2-pack on July 12th 2023. It was defective. I have been in contact with Honeywell's **************** via phone and email trying to get a replacement. I was told in August of 2023 that they had a replacement in stock but the shipping department was currently delayed and shipping is taking up to 12 weeks. If I wanted, I could email and check on the order or call the customer service phone line at ************. They emailed a confirmation to me and included the following reference number: REF#******. I have made multiple phone calls and sent several emails. When I call, no one can explain what the problem is. On one occasion, I was given a different number to call ************. This number w is also listed on the BBB website as the phone number for Business Headquarters for Honeywell International with a mailing address of ********* **. When I called this number I reached ******* in ***** who could not locate any information about my order and transferred me back to the same customer service number and individuals I've been dealing unsuccessfully with for 7 months.Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our thermostat from Honeywell almost caught on fire. The back of it is black. We had the thermostat for 2 years. I called the company and they said we had to check the voltage, which we did and it is fine. I would like an explanation of why this happened and a responsible replacement that will not catch on fire. The model is RLV4305Initial Complaint
01/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Honeywell HQ tried an UNSUCESSFUL update for T9 thermostat which caused it to fell and leave one of my properties WITHOUT heat in the heart of the winter. Their support/idiot customer service is a NEGITIVE 10 and as a result Honeywell's incompetence I will NEVER purchase another product from Honeywell HQ.Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Last fall we had an **** TH 115 (**** is owned by Honeywell) thermostat installed in our cabin by an electrician. This thermostat runs a small under-the-counter floor heater. It worked fine last winter. This year we went to turn it on and there is nothing - no power, etc. We checked breakers and the voltage. I called **** Technologies, to get a replacement, and they told me I must contact an HVAC person to come to the cabin and test to make sure we have power and check the furnace. I told the guy at **** we have no furnace - only electric heat and reminded him that I already told him this thermostat was running a floor heater. Anyway, he insists that we pay for an HVAC person to come. This is not an HVAC issue! Besides an HVAC person would cost me 3 times as much as a new thermostat. I could not get the **** representative to listen to me. The warranty on this item is a 3 year warranty and it says absolutely nothing about me having to pay an HVAC person to find out if the **** product went bad. After calling ****, I sent an email to **** but no response. My only option left was to purchase a new thermostat, which should have been replaced by the original warranty. I would like a refund for having to buy a new thermostat when it should have been replaced by the company.Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased two sets of Honeywell string lights from Amazon on November 5, 2022. In January 2023, one of the sets stopped working. Not know what to do I did nothing until May 15,2023 when I found the number to call to have my warranty covered. I provide all of the purchase information and receipts that they asked for. They said they would send a set soon.On September 28,2023 I contacted them and they said there systems were down and they couldnt help me.On October 6, they said there was no tracking number and they would contact the warehouse.On September 27, 2023 they said they will send another request to the warehouse.Today I called again they said they would let the warehouse know again but couldnt tell me how long before I would receive my lights. This has been over 6 months and they have done nothing. I would like them to send the lights immediately or cover the cost of the lights.Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Every time I call to ask for help, I am talking to someone I can NOT UNDERSTAND & they do not understand me. I know for sure that if I have to I buy another Thermostat I will make sure it is not with this company or in anyway affiliated with. I live in ******* I speak English I should have to talk to anyone who is speaking broken English or has such a harsh accent making to difficult and frustrating to continue even after asking for someone else who speaks English or a ************** get the same results **** wifi thermostat ( th9320wf5003 ) not calibrated right & has never been Tell me lies misleading leading me which cost me $$$
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Customer Complaints Summary
48 total complaints in the last 3 years.
19 complaints closed in the last 12 months.