ComplaintsforBottom Line Property Management

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  From March to June of 2024, BLM represented my property. They failed to provide the service of listing my apartment correctly. Every attempt to resolve, resulted in more misinformation and incorrect key listing facts. Their continued fraudulent representation and negligent misrepresentation of my unit - combined with the use of my unit for their personal use - costed me $3,000+ in sunken costs due to failure to 1) provide a service of listing my apartment correctly and 2) Continue to state services were completed when they were in fact not:- They listed the incorrect location of my listing, making me not just noncompetitve in the market, but also would have resulted in a tenant paying for an apartment on the "11th floor" when in actuality the apartment is on the 30th floor - Continuous incorrect price listing - Continuous incorrect listing of apartment size , specs and amenities - No pictures of the unit added to the listing for several weeks ( despite my being told they were added), after the atrocious first set of pictures taken - Automated weekly "updates" from my unit that were incorrect and missing the agreed upon service of providing market comps - My unit being used for personal parking of employees - My unit being used to hang out in late at night (post 11pm), resulting in my emergency contacts being called and my building security needing to step in.- They have a guarantee of my unit being rented within 3 weeks. My unit was not even listed until week 3.There is no evidence from the communications provided and the several screenshots and recordings I have showing incorrect listing information that indicates they were ever going to provide the professional services agreed upon, which was procure a tenant by maintaining a listing with correct information and only accessing the unit for said professional use. I kept accepting their excuses and apologies and promises to make things right, and stayed on those premises; this costed me thousands of dollars.

  Business response

  08/04/2024

  These claims are simply exaggerated. We were at the owners unit taking marketing photos at night simply because she requested this. We dont normally take photos at night but wanted to accommodate her wishes. In addition, this owner made it difficult to communicate with as she requested that she did not want to communicate Yessi or ***** which are our marketing team. Its very difficult if not impossible to rent a unit for an owner if they are not willing to communicate with the team.  There was some miscommunication regarding listing details however these were corrected within 24 hrs.
  
  Regarding the listing details, we enter the advertisement with the details provided by the owner. If there were errors, then they likely came from the owners input.
  
  The claims about using the unit for personal use, personal parking and fraudulent misrepresentation are preposterous and will not be taken lightly.Any mention of this through any other platforms will be met with swift legal action for defamation and harassment.
  
  We have been in business for over 16 years and service over 350 owners currently. We pride ourselves in offer excellent customer service and even go above and beyond our normal workflow to accommodate owners. Just as we did here.
  
  This owner has already terminated the agreement with us, otherwise I would have agreed to rent the unit at no cost as a kind gesture; however,after receiving this complaint, we will not agree to offer any monetary amount as we stand by our statement that we have simply done nothing wrong here. I have met personally with ever team member and have seen all the correspondences and am confident that we did everything we could to accommodate this owner.
  

  Customer response

  08/04/2024

   
  I am rejecting this response because:
  
  - They lied. Not once did I ask for night pictures of my unit. They suggested it. Furthermore, ****** told me ***** was written up for his behavior at my unit that night. Calling me and my emergency contact at close to midnight with three other unidentified parties in the car unacceptable. I already provided the attachments to support this.

  - My unit has always been on the 30th floor. Not once did I state it was 20 floors lower than what it actually exist at. they literally just made that up and put it in the listing and left it up there for weeks if not months.
  

  - How does a company fail to actually list pictures of the apartment on the listing, and a square footage? And leave out all of the information I provided like the square footage, the parking spot, AC, pet policy, etc?

  - Not once did I say Yessi could not speak to me. Ally P stepped in because her team couldnt provide appropriate communications. After I was informed that ***** was written up for his behavior at my unit, and with the proof of him using my personal spot in the building, and **** P confirming that there was no need for ***** to have my transponder (and she had no idea he even had it), I made it clear. I wanted no communications with *****. That leaves at ***** and at least the five other people on the team to do their job. Furthermore, they told me ***** doesnt normallydo uptown properties.

  Business response

  08/04/2024

  Unfortunately **** is no longer with our company so i don't know what was said but do know that ***** has never been written up. We have uncovered many inconsistencies form ****'s communications and are investigating other matters as well.

  Customer response

  08/04/2024

   
  I am rejecting this response because:
  
  Every attachment I have provided is proof of where at the end of the day, your service was not provided and then some. Provide evidence where I gave you the wrong details. I have all the emails, my initial paperwork for my unit, screen recordings of my listing, emails from my HOA, and time to continue these discussions until this is made right.

  In regards to the lie claiming the evening shoot was my idea - please see attached where it was ********* idea. All my attachments from my claim showing your entire first response is a lie; it literally shows not just the back-and-forth of the exact words of your employees and I, but all of my screen recordings. Redundancy seems key, so Ill reiterate: All of my emails and BLM paperwork show where your team had the right information and yet would agree to do something, and then either NOT do it or execute it correctly. You guys LITERALLY took pictures in that first listing attempt, went up to the 30th floor, and STILL managed to list it 20 floors lower. That alone priced me out of marketbut I wasnt receiving my weekly market comparisons like I was supposed to either.

  Each attachment literally has video recordings of my listing not even having photos AND having the wrong floor listed, and every other error I mentioned. BLM costed me thousands of dollars to keep the lights on while you worked to rent out my space.

  Least important lie to address - Please provide in writing where I claimed to never want to talk to *****. I spoke to Yessi weekly - like asking why each week I was still only getting partial updates and never the weekly market comps I was supposed to get. BLM never provided a service that wouldve resulted in my apartment being rented out, and I wouldve opted out much earlier if I wasnt continuously being lied to just to keep me on as a customer.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The property manager honored to issue a deposit and claims she has no tracking number and isnt sure what happened to it, she will not cancel and reissue the check. The property manager (***********************) has been unprofessional only responding when I threaten to take action if she does not correspond and keep up with the issue.

  Business response

  05/14/2024

  Refund check was issued in a adequate time frame per NC law. It's is lost in th email so we have cancelled the check and have reissued another for the tenant to pick up at our offcie in person. 

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My boyfriend and I recently moved out of a property that we were renting from bottom line property management and we left the duplex in better condition then it was when we moved in as we made upgrades to the property out of our own money that the landlord wasnt willing to make himself. We put screens on the windows so that there was ventilation in the house because the bathroom would get muggy when taking a shower due to it not having a ventilation fan. We fixed the chain in the toilet when it broke because we got no response from the management company about it and a few other repairs because it was easier to fix things out self then waiting or hassling this company about fixing them. Upon moving out we took a video of the property showing the condition and that there was no damage and they are still trying to take $293 of our deposit for paint repairs. We emailed them asking for them to explain over a week ago and got not gotten a response we then emailed again asking when we could at least expect the check for the remaining balance and again we got no answer. I then tried calling and they hung up on me. At this point we are at a lost as to what to do and just want our money back so we can be done with this company.

  Business response

  03/11/2024

  Hello - After researching we noticed that the terminology was incorrect on the statement. The damage was for a door frame repair and paint. Although we feel that this charge is valid we will be issuing the tenant a credit for $146.66 which is 1/2 of the original charge. Our Property Manager will be reaching out to the tenants today to  inform them. 

  Customer response

  03/12/2024

   
  I am rejecting this response because:
  The door frame in which you are referring to was broken when we moved in the property and if you go back and look you will find a maintenance report that we put in the first few days after we moved in  to have it repaired upon move in because to door wouldnt even close. So for this reason we are rejecting having the $146.66. 

  Business response

  03/12/2024

  The door Jam was report in January however in efforts to close this out we will refund the full mount withheld. 

  Customer response

  03/13/2024

   
  Better Business Bureau:
   Correct meaning that this was damage done to the property before we moved in and was reported to be fixed when we moved in in January. Please let me know when my full deposit is ready for pick up. 
  Thank you. 
  

• Initial Complaint

  10/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Several contractors have trespassed on my property, someone removed granite pavers I had placed on my property line. I had to stop a landscaper from mowing down my plants near my property line. Someone at the property spray painted my trespassing sign posted on my partial privacy fence. No one anwers the phone at the company. On Sunday morning at 7am, 10/29/23, contractors were cutting down a tree and this company didn't advise anyone in the immediate area that this noise would be happening. They send people out to do work and don't advise the contractors of the property lines. They need to be aware of their boundaries.

  Business response

  10/31/2023

  We have contacted the complainant and have addressed their concerns. They are now satisfied with our efforts to correct any issues. 

  Customer response

  11/01/2023

   
  I am rejecting this response because no one has contacted me to discuss any solution to the issues that have and is occurring with the rental property.  I'm deeply offended that their response is a bold faced lie.  This is an example of how they are doing business and skirting around their responsibilities.
  

  Business response

  11/07/2023

  We have not sent any contractors to this property but out of courtesy have informed all contractors to be mindful of property boundaries. We have no reports of moving pavers from the property line. We have notified the landscaper to be sure to look for property lines. We have no record or reports of anyone in our firm or maintenance team with any knowledge about spray painting a no trespassing sign.  We have several team members answering phones so i don't understand the statement that no one answers the phone.  Regarding the tree being worked on early Sunday, its the sub contractors responsibility to notify the area of any noise disturbances due to work. With that said, the subcontractor likely didn't feel that 7am was in violation of any city/county law. 

  Customer response

  11/13/2023

   
  I am rejecting this response because: There has been no contact with anyone from the company.  I have placed caution tape and no trespassing signs at and on my property.  I see that this company is doe not operate with common courtesy.  ********** will be called on anyone that steps foot on my property from here on.  I will no longer attempt to be a courtesy neighbor to the illegal drug users that occupy this dwelling.  This stops now since this company can not do better with invading my property.
  
  

• Initial Complaint

  09/02/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The lease was signed for a 2bd/1bath with a move-in date of Aug 10, however, we (my husband and I) could not move in until that following weekend Aug 14th, therefore any issues with the unit were not discovered until after Aug 14th. Since Aug 14, we still having toilet issues where the toilet will occasionally not flush or completely clog to where we cannot use the only toilet we have. We put in a request on Aug 16th for no water pressure and because of this, we have no hot water and are still having toilet issues where we cannot flush or the toilet backs up. This has not been resolved yet and the owner has already provided funds as of Aug 20th. The last I heard was from the plumber who stated "I'll call you when I get and to schedule to get that water line of the replace" and he had told us before that he would replace the pipes the week of Aug 23. He also told us that the toilet issues will be fixed when the pipes are replaced.

  Business response

  09/08/2021

  Business Response /* (1000, 8, 2021/09/08) */ This is an olde home, built in 1948. Many of these old homes have galvanized piping which doesn't offer the best water pressure. In addition, in homes of this age, it's common to have minor water pressure issues. It would be ideal to replace the entire water piping but its simply not cost effective. We did get approval to replace the main areas which include the water line to the kitchen sink, washing machine, water heater, bathroom sink, bathroom toilet and bathtub. This process took a little longer to get completed but we must have approval from the owner before getting the work done. All the work is now complete! Consumer Response /* (2000, 10, 2021/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩