Customer ReviewsforBottom Line Property Management

I'm finding it more and more difficult to trust this company. On any given day you can never seem to reach anyone in the office. No one returns calls and emails. i was dealing with a gentleman named ****** and he seemed good and now all of a sudden, I receive an email that says he no longer work there. The women in this company tend to be very unprofessional .

Hello - Our main phone number *************) is mentored by 3 individuals and if by chance they are not able to reach the phone call our automated phone tree will pick up and provide directions on what department is needed then transfer the call accordingly. ****** has been promoted to our ********* region. I don't nor will we ever employ unprofessional team members.

Stay away from this business very unprofessional and totally unorganized

**** - I don't see that you are a customer of ours. Can you check to make sure you have reviewed the correct company? We take reviews very seriously so please make certain you are reviewing the right company before submitting.

Terrible! Wish I read the reviews before even putting in a application in. I been looking at the property for 3 days and it still say available! The moment I put in application Im for 2 people. Paying $150!!! They emailed me and said its not available! Why would you still have it posted if its not available! So they basically took my money for nothing! And put an hard inquiry for nothing! I been waiting on a response from them for 3 days ! Nothing! I have 2 days to find somewhere to live! Terrible company!

Brooklyn - Most homes get more than one application submitted but that doesn't mean that the applicant is approved. Once an applicant is approved we then deactivate the listing. I am certain this was just bad timing however we do offer refunds if we cannot locate a similar house for you.

DO NOT WORK WITH THIS COMPANY. THEY ARE VERY UNORGANIZED AND IT WILL COST YOU MONEY. Before the tenant was placed they asked for a lock on a back door to be replaced. BLPM told me they could get me an estimate for this with one of their trusted contractors. Several weeks went by. I reached out multiple times for the estimate via text message and email. They then placed the tenant in the home without getting the estimate to me. Finally on my third attempt to ask for the estimate ****** D gave me a call, she was honestly a little aggressive when she called as well but she was adamant that she sent the estimate over and then while on the phone with me discovered she sent it to the wrong email address. She corrected the email and re sent the estimate. That was the extent of our entire conversation. I looked at the estimate and saw an outrageously inflated estimate that I had been waiting weeks for was **** dollars to replace an entire back door when the request was simply to replace the lock. I immediately declined this estimate and reached out to my own personal contractor. 1. only the lock needed to be replaced. 2. The back door from lowes costs 338 dollars. Therefore this estimate was ridiculous. I never recieved my rent payment to which they responded I owed them **** dollars for the work that was done by the contractor. When I showed them the email of me declining the work they tried to say I gave ****** a verbal agreement. NOT TRUE. I never even discussed the estimate with her other than not receiving it. There is no evidence of this fabricated verbal agreement. When I pointed to the documented evidence of me saying no via work order system. They said they didn't need my approval despite this charge being over the 500 dollar threshold because it was an emergency. I would like to point out that this lock was something discussed prior to the tenant moving in, they moved the tenant in anyway without giving me the estimate or the chance to repair this and they moved the tenant in EARLY at that. If this was a true emergency, this was an emergency caused BY THEM AND THEM ONLY because they never got back to me with the estimate until well after the tenant moved in. When I asked why no one checked the work order system and saw that I said no, they said they only check them weekly so they never checked it before dispatching a contractor. I have reached out explaining why this is not right and I should not have to pay for their mistakes because they took my opportunity away to use my own contractor and they keep bringing up a verbal agreement that never took place and they have no evidence of. They are withholding my rent funds that I use to pay my mortgage because they do not want to pay or own up to their mistakes. They lie to say whatever is convenient for them at the time. If you look at a few reviews on this page you will see a statement from them saying they can not disburse funds without owner approval, yet they told me they didn't need my approval to disburse my funds. Just lies. DO NOT GO WITH THIS COMPANY, they are unorganized, make mistakes at your expense and will not take responsibility for them.

Hello- There is a lot here so i will try to address the main points. We don't conduct any work without approval from the owner. If you were able to find a better price we would certainly welcome for you to do the work on your own. Our contractor must carrier adequate insurance to cover them and the owner from liability claims so we will be 5% higher in most cases. Labor is also needed to install doors and other projects so its not just the cost of the door. There is installation, ***************, paint and removal of materials. I do see on our end where this was resolved already but thought i would post a response here anyway.