Complaints

This profile includes complaints for Fitch Irick Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fitch Irick Management LLC

  1515 Mockingbird Ln Ste 1010 Charlotte, NC 28209-3221

• 

  Forest Oaks Apartments

  1911 Midwood Dr Albemarle, NC 28001-6312

• 

  Brooke Pointe Apartments

  1445 Fairington Dr NW Concord, NC 28027-7852

• 

  Renaissance at Antiquity Apartments

  1721 Lovers Lawn Trce Cornelius, NC 28031-8862

• 

  Smokey Meadows Apartments

  19 Smokey Meadows Way Canton, NC 28716-4856

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, my name is ****** ****** and I was a resident at Ironbridge Road Apartments *******************************. I moved out 9/30/24 and did not receive my entire security deposit as I should have. I was sent a security deposit of $90.02 a couple of weeks ago. I am requesting the remainder of my security deposit owed to me which is $104.02. They deducted $65.28 for a water bill dated 8/2 thru 9/3 which I paid on time and I have the money order receipts for and they also deducted $38.74 which is a charge that has been on the account for over year or more that I noticed and had been trying to get removed over all that time because I noticed that charge was still showing after paying my water bill for ***** a year ago and I have the copy of the check showing paid for that as well. They also deducted the very last water bill for $55.96 for 9/4 thru 9/30 which I wasn't even billed for or given a chance to pay. Which at this point is fine but I will be expecting the $65.28 and $38.74 back which is a total of $104.02 as I have stated. I pay my bills on time and don't owe Ironbridge Road Apts anything, so it is unacceptable that I am still waiting on my deposit. It's ridiculous that the accountant took it upon herself to subtract from my security deposit and issue me what she wanted me to have. I have been in contact with **** ****** and she said that I should've received my entire ****** deposit back but now she is saying that she will contact corporate one last time because they're saying the check issued was correct. I have left messages and emails for ***** ******* but I haven't received a call or reply in email. Please get back with me on this matter. Lastly please make sure my new address is updated so I can receive the remainder of my check. I updated it with the office when I moved but it still was not updated when the mail was sent. My new mailing address is *************************************************. I have also attached pictures.Thank you.

  Business Response

  Date: 03/17/2025

  Please see the attached documentation of the final account statement that reflects the charges and credits.

  Customer Answer

  Date: 03/18/2025

   
  I am rejecting this response because:I am still owed $104.00 from my security deposit. I was charged for a water bill that I already paid. I paid the money to the rental office and was still charged on the statement. Also the $38.00 and change that is charged on the statement is not showing what it is for and should not be there. I have detailed all that info in my initial complaint so I don't understand what part don't you all understand. I even attached my receipt from from my money order for the paid water bill and the print out of the charges you all sent to me. Please refer to my initial complaint and sent me the money owed to me.
  
  

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My recertification was being completed. I submitted all paperwork necessary. They came back and *** PICKED through my cashapp account THREE different times. Two of them have me notarize three different papers and want them back the same day. Then because of this cashapp deep dive, it made me miss my deadline so now they are charging me an extra $557 for the month of February and Ive already paid my allocated rent for the month on the 5th. If I dont pay this amount by the 1st, I get served eviction papers. I feel like this is not my fault, because of the cashapp deep dive and the absolute PICKINESS they are wanting in knowing what $1.19 of my money goes to. I dont have an extra $557 laying around and certainly not a week before rent is due again. Plus all my other bills, it just seems like Im being targeted.

  Business Response

  Date: 02/26/2025

  As per the agreement signed by Ms. ******** we have to verify all income and assets information as required by the ***************** Program her unit receives assistance from to help pay a portion of her rent.  Once given bank statements and there are deposits going in and out of the account we need to verify what the deposits were for as it will need to be counted as income.  We are in no form or fashion retaliating against the tenant but we are just following the proper procedures of our recertification.  But the lease charges were adjusted as they were put on the ledger incorrectly and the resident has been notified of the adjustment.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have failed MULTIPLE times to get things fixed. A new rule was put into place for Westgate terrace apartments. No smoking of any kind on the property anywhere, got the letter 1/8/25. Lease was already signed and I as well as others find this ridiculous. We dont have to sign this since our leases have already been signed. Multiple different maintenance people and managers. Maintenance man ***** has entered into apartments without a notice or a reason, mostly single moms with kids. I have came home to lights on that I know werent on before so someone has been coming into my apartment without my knowledge. I have told managers that my counters are falling off the wall and they say nothing we can do till you move out. They let the apartments get bad to where coach roaches and other animals have gotten into peoples apartments. People who lived here had p*** on the counters the manager had called DSS because there was kids in the house she was told that she shouldnt have done that its not her business. The rent is constantly going up but yet nothing is getting fixed right and now no smoking allowed the gym is a treadmill and some bike thing. Westgate Terrace really needs to get it together. The no smoking ANYWHERE ON PROPERTY really needs to be NOT be a new rule. There will be action taken by the people who live here who have already signed leases!!!! And with all the Gem management not fitch and hitch or whatever already has enough lawsuits for not handling their properties correctly!!

  Business Response

  Date: 01/16/2025

  Good afternoon BBB:

  As the regional manager for Westgate Terrace I am confirming that the property of Westgate Terrace will be a smoke-free, no smoking of any kind on the property, in the units or any common areas as of March 1, 2025.

  I am not aware of any work orders that are not being addressed or completed. We will be more than happy to follow up with any issue. Please bring issue to the property manager, or to me, *** *******, Regional manager. If office may be closed, please drop in the box that we have outside.

  Thank you,

  *** *******

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2024 there was a short in my home which is managed by Gem Management now currently Fitch Irick. I have been a resident since 2021. I have battled mold excessively for most of my lease and most recently there was a short in the electrical wiring in my unit which maintenance attempted to resolve had to call in an electrician the following day to fix it. I had no electric because I was unable to turn the breaker and made to get a hotel with my child for the night. I informed the property manager and submitted a receipt from the hotel so that the amount I had to spend (after just having paid my rent earlier that morning and before learning I would then have to pay for a hotel due to not having electric) could then be applied and adjusted to Novembers rent. It was not adjusted nor am allowed to change the amount to be paid via the website and since I cannot ever seem to get answers or help from the company this is my last resort before filing a lawsuit. If I could afford to move I would but sadly like most people these days I cannot. These people are slum lords to say the least and nothing preventative is ever done to keep the properties and residents in a safe and comfortable environment that they pay for. Im very frustrated with the lack of leadership in this company and not being able to have issues resolved in a timely manner.

  Business Response

  Date: 11/20/2024

  Management has addressed and repaired all issues in your unit.  A whole House dehumidifier was placed in your unit to control the humidity .  The electrical issues were unfound when checked.  Staff was on site the day you reported the electrical issues.  Maintenances did turn off the breaker in the bedroom.

  Pest Control visits the property monthly

  Management will credit your December rent for the amount paid for the hotel.  Hotel accommodations must be approved by management.  Maintenance must be reported to the office. 

  Customer Answer

  Date: 11/24/2024

   
  I am rejecting this response because:
  While yes there is a whole house dehumidifier running there is still an overgrowth of mold. The wall in my living room was just sprayed with mold killer and mold blocker by maintenance last week for the millionth time. Which my unit was entered without prior notice or communication from anyone in the office, corporate or maintenance. Coincidentally where one area he sprayed was the wall that was fixed last year which then again flooded this year and has yet to still be fixed. There is also mold back in my kitchen as well. I have communicated with management via text and email since thats the only way YOU CAN communicate with her being as shes rarely in office. A mold specialist has been requested through the proper channels MULTIPLE times again all via email and text and maintenance just shows up with a can of mold blocker thats not blocking the mold. Addressing only whats visible is not addressing the issue its covering it up. 
  

  There is still a short in the bathroom lights because they flicker. 

  The hotel stay was an emergency situation as I had no power in my unit after maintenance was unable to resolve the electrical issue without contacting an outside source. 

  While an exterminator might be paid for the ***** infestation which was addressed the fly infestation is not and has not ever been addressed here. 

  Business Response

  Date: 11/25/2024

  Regional Manager ***** ******** will be on site inspecting your unit on December 2,2024.  Scheduling the exterminator to treat for flies.  Once ***** has been able to inspect management will contact the needed contractors. 

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GEM Management, ***** *****. We vacated our apartment at *************** at the end of our lease term, September 2024. A few weeks after leaving, we expected to get our full security deposit back as our rent was paid to date, no damage to the unit, and we left it very clean. Instead, we received a letter stating they withheld all of the deposit and we still owed $800 more that they were sending to collections for cleaning, painting, carpet shampoo, minor repairs, and replacing the broken toilet that we let them know was broken during our move in inspection at the beginning of the lease. I have tried to contact them numerous times to let them know my concerns, ask what the repairs were, and that the it seemed like normal wear and tear issues that the landlord is responsible for. I also said the toilet was made known to them prior to us moving in and shouldnt be charged to us. They have yet to reply to me or send me any invoices for the amounts they are claiming.

  Business Response

  Date: 10/31/2024

  Mountain Laurel *** is a new property.  Rent-up started in July2023    ******** ******* moved into the unit on 8/15/23. I have attached the move-out paperwork and will be emailing additional pictures of the unit.  Apartments expect normal wear and tear on every unit.  Apartments are scheduled to be painted every three year.  Ms. ******* was in the unit just over a year and the unit will require a complete paint.  Carpet should be cleaned by the resident that is moving out.  The stains and the dirty pathways will require professional cleaning.  The cabinets inside and out, counters, vinyl flooring and bathroom should have been cleaned and in move-in condition.

  The toilet was noted on her move-in as being cracked.  Management will be crediting her account for the ******

  Ms. ******* will be receiving by email today a copy of her move-out statement and pictures of her unit.  The unit turn has not been completed as of today.  Management is working with a new painting contractor.  Currently he is charging ****** so management will credit her account another ****** if he charges additional because of minor wall repairs and the stickers the complex will  pay the difference.

  *** *****

  ***********************************

  Customer Answer

  Date: 11/01/2024

   
  I am rejecting this response because:
  

  The carpet is normal wear and tear and shampooing the carpet for that reason is not a tenant fee. The unit was cleaned at move-out, including vacuuming just before handing in the keys. Im being charged for 4 blinds at $100, there was only 1 broken blind and no receipt for the blinds has been provided. The wall may have needed painted in certain areas, such as the hallway, but other walls, specifically including two bedrooms, the kitchen, and bathroom most definitely did not need painted. Nothing was left filthy and needed anything more than a wipe down for new tenants. I also still havent received any invoices or receipts for the amounts they are trying to claim or any description to what minor repairs they are trying to claim and get away with. 

  
  

• Initial Complaint

  Date:10/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved off a property called ****************** in ***************. The company that owns that property is GEM Management of ************. They have submitted a debt to be collected from Martinsville ***** in March 2024. I moved off the property with a 30 day notice given although the site manager of that property had refused to accept but I left it on her desk telling her I have copies so that she would take it. I then had my Housing choice Voucher transferred to my now residence on December 2023. The Martinsville ***** and GEM Management is saying I owe them $844 for not paying rent for January 2024. They had it sent to a collection agency named ***** M ******* in *******. Another complex reached out showing me on my rental history. It shows that the rent was $844 & I owe $844 but on the paper my neighbor gave me last week out of their box it shows $822.33 but on my rental history it's $844. The rent was $650 which ************************** was paying part of it. I have tried several times to reach out to ************ **************************** & to ***** m. ******* debt place with no luck. The ***** are not answering their phone. The GEM Management Company has an A.I. that tells you to leave a message after it asks you what property are you calling about. Therefore you can't speak to anyone. The ******************* answers the phone & has transferred me to a Voicemail or they just hang up on you. My now landlord has given me the legal aide number to call & they will be back in tomorrow because of the fact that I had moved in their property so she is concerned. I am trying to move because of health issues but because of this being on my rental history I can't. I would love to know why they did that and why they raised up the rent amount and why no one is trying to speak with me about it. Thank you

  Business Response

  Date: 10/17/2024

  Good Afternoon,
  
  Thank you for reaching out. I have researched ******** ****** account, and a new ******** lease was signed with Ms. ****** for October 1, 2023, thru September 30, 2024. Per section 45 of the *** Blue Moon Lease. Attached you will find the verbiage of section ************************************************************************************* ******** ****** account.
  
  Thank you,
  
  ***** *******
  Senior Regional Manager
  *********************************

  Customer Answer

  Date: 10/18/2024

   
  I am rejecting this response because: they are saying I signed a new lease. Was that before or after i gave my 30 day notice to the manager then. Also they are saying things were wrong with the apartment but yet the manager then did a walk through with me and another lady as the paper shows and signed off on the apartment as being in very good shape with no reason to not get my deposit back which I never received. The blinds were already messed up and I put trash bags up to have privacy but the previous manager never had a chance to get them replaced before she quit. I have spoken with her and she said she will vouch for that. 
  
  

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not renew my lease and moved out November 2023. I was supposed to receive my security deposit back and have not received it. I contacted the office and **************** in ************ and was told a check #**** in the amount of $256.45 was mailed to me. I told them I never recieved the check and they were supposed to investigate and get back to **** have left several messages but cannot get a return call

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been living under a gem management property who is very shady Ive been advised I have a balance on my account from the previous property manager not ever applying my money orders to my account and they arent trying to rectify the issue its fraud . I no longer have access to my money orders from that year of 2022 Ive been in the community since November of 2022 and not renewing my lease because of the incompetence of the company and the staff they hire

• Initial Complaint

  Date:07/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out the last day of January 2024 from Aviemore Village apartments , *******************************. (GEM Management Co.) I received my deposit back in the amount of $288.57 from *********************. I deposited the check into my ***** Fargo account. My bank informed me the check had a Stop Payment. I havent had any other correspondence with ********************* or Gem Management. Check was dated 2/28/2024. Received 6/10/2024. Check was issued by *********** ***************************************************************************.

  Business Response

  Date: 07/18/2024

  Good Afternoon

   

  Thank you for reaching out. Based on the information provided, we can confirm that check number 9890 was issued on 02/28/2024. Upon notification from the site team that ************ had not received the refund check, we voided this check on 05/28/2024 and issued check number 9934 on the same day. We have confirmed that this check is still active, and ************ should not encounter any issues when attempting to cash it.
  
  In the event ************ needs us to issue another payment, we can do so and either send it via priority mail or have it available for pickup at a neighboring property.  If further assistance is needed, please let us know.  
  

  Customer Answer

  Date: 07/19/2024

   
  I am rejecting this response because:

  I have not received a check to date. July 19,2024. 
  Please send new check Priority mail to my new address of. **********************************************************  

  Best Regards,

  *******************

  
  

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have no lights on at our parking lot. Plenty of light pokes. None are working. I had a stroke. If I fall it could kill me. I have already been approached by 2 men smoking pot and coming out of a van. Safety is a huge. Concern for health and protection. I put my own spotlights up and paid for them. Only towards my car. Why should I have yo pay for something that Apts have but do not use. Plenty of lights are office though. None working where mailboxes are.

  Business Response

  Date: 05/10/2024

  We have requested on 4/23 to be scheduled for repairs of the lights on ****** at ****, *********** have informed us that the materials were being ordered that day and once received they will schedule to come out to do repairs to pole lights.  ****** at Cone II lights have been repaired as those are *********** owned.