Business ProfileforT. R. Lawing Realty, Inc.

We were great tenants. We paid on time every single month. We moved a week early from our 30 day notice. We had many issues in the apartment. Some they came and fixed, others were neglected. We told them about the water damage, but they did not do anything about it. In return, our property was damaged. I couldn't file a claim with renters insurance due to them saying it was TR Lawings fault and that nothing was stolen. Now when we done the initial walkthrough, I put there were stains and such on the walls. So imagine we move and they are trying to charge us $1,125 on top of keeping our $675 deposit for a apartment that was already stained and nasty. We were really in need of a home and just took it as it was our only option at the moment. Shame on y'all. I have pictures of the water damage and mold that developed. Our whole apartment flooded. So I really hope they pursue legal action as I am.

We regret that this tenant came directly to the BBB and did not contact us to discuss the reasons that their deposit was withheld and additional fees were charged. Upon move-out, our team inspected the unit to assess cleanliness and any damages. We conduct this inspection on every unit. It allows T.R. Lawing Realty to care for our homeowners' investments and prepare for future tenants. This particular rental was painted throughout prior to the tenant's move-in date, March 8th, 2022. We can supply photos showing the unit at that time. Their lease ended on May 28th, 2024. The move-out inspection of this location showed damage exceeding normal standards; significant dark stains were found on the walls and doors as well as holes in the wall plaster. As mentioned, this unit was inspected thoroughly and freshly painted prior to the tenants' arrival. We also refreshed and refinished the kitchen cabinetry at that time. New photos taken post-move out will highlight the severity of the damage left behind by this tenant, causing the withholding of the deposit plus the additional fees assessed.As they noted in their complaint, they were good tenants who paid in a timely fashion. During their rental period, T.R. Lawing Realty was contacted on two occasions to address plumbing concerns with the unit. On March 21, 2023, they reported a toilet leak; our maintenance staff assessed the issue and made repairs -- a wax ring at the toilet's base was replaced -- on the following day (March 22). On May 7, 2023, the tenants contacted us regarding a broken shower head; this item was repaired the same day. Records, including invoices for these maintenance issues, are dated as such. If the tenants had additional plumbing/flooding problems or concerns with mold, neither of these were shared with our T.R. Lawing Realty team. This is the first that we've heard these allegations and we'll certainly take the proper steps to reinspect this unit with these concerns in mind. Unfortunately, we were not provided an opportunity to discuss any of the aforementioned concerns with the tenant prior to their complaint issuance with the BBB, coming several weeks after their departure from this rental unit and our assessment of repair fees. We continue to address all tenant concerns, when voiced to us, in a timely and professional manner and maintain the utmost responsibility and concern for each rental entrusted to our care as well as those who reside within. Thank you.