ComplaintsforKnotts Builders
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Complaint Details
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Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We closed on a new custom built house on 12/9/23. The contracted materials were not installed as upgrades. The builder installed inferior materials. The builder also changed materials listed on contract drawings to save money.We provided a ************************************ Nearly 7 months later, nothing has been accepted.Business response
07/26/2024
***** Knotts
The contract with ***** & ***** (too large to attach but can provide if needed) provides for standards by which they customers should follow for construction issues.
All items on the Punch List are noted as accepted except for a newly reported **** cooling issue. ************** is aware of the date the contractor set to meet him at their home for a repair is 7/31. At his request we have contacted the **** company and asked that they attempt to repair on an earlier date. This is not a failure to respond.Customer response
07/26/2024
I am rejecting this response because: This complaint is not about problem with the ** this week. My concern with the hvac was on our original punch list attached. I questioned the size of the units based on square footage. The attached picture reflects an unacceptable temperature. ************* *********** surveyed our home and mentioned the unit size. The original punch list note stated another company would review the mechanical system. This occurred last week, over 7 months after the original list. This is not resolved.************* all of the items on the punch list have not been signed off. There are issues with quality that continue to surface. I invite you to view these in person anytime.
Business response
07/26/2024
***** Knotts says
all warranty items must be submitted through the 2-10 portal to be addressed.
Customer response
07/26/2024
I am rejecting this response because: The original punch list was added in January. The attachment shows the primary issues individually, as previously requested, similar to this response. These items were separated and logged to the 2-10 portal on 4/19/24, and repeated again on 6/13/24. These are open ongoing issues.Business response
08/02/2024
The **** contractor is preforming the repair as was our initial response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.