ComplaintsforMECA Realty

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At times, it can be very difficult to rent here. I just moved in a month ago, but there are various service issues in my unit that have been going on for a long time. When I picked up my keys, I was told the locks in the door get stuck and that there was a ticket in for it. However my door has not been fixed. In addition, when I moved in I made note of a few things not correct in my unit (such as my bathroom missing electricity in the outlets) and was told maintenance would be out to review this. However, they never came. Maintenance came to replace our air filters unexpectedly, so I left my door locked and they just sit the filter in front of my door. The dishwasher in my unit has been broken for at least 6 months, and they are just now fixing it after me and my roommate have put in multiple service requests. There is a hole left in our ceiling from their renovation of the unit, even though our unit was the first one done. Other complaints I have raised to them are unaddressed, for example our front door is not sealed which lets in pests such as water roaches. In addition, I have asked for pest control to come out multiple times because I am in a basement unit and my shower is unfinished, which I believe is causing roaches. I have asked multiple times for pest control to come out but there has been no response. At the very least, I would assume the company would reach out to acknowledge these issues instead of what feels like sweeping them under the rug with everything else.

  Business response

  09/13/2022

  I spoke with the tenant over the phone yesterday September 12th regarding the complaint. The tenant agreed to withdrawal the complaint once the repairs are complete. This occurred due to mis communication. I informed tenant that our text broadcast that we utilize is mainly for the office to send out bulk messages to everyone at one time, not for maintenance request. I informed the best way to contact is emailing the property manager via email or direct phone line. Hopefully going forward the tenant will have a better experience with MECA Realty now that everyone is aware of the best course of action. Thank you.

• Initial Complaint

  05/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Last Friday, May 29th I visited MECA to inquire about a rental. They stated the property was available and explained their application process of first come first served. I asked if there was already an application for the property as I didnt want to waste time touring (I was coming from out of town) and the application fee ($50) if someone else had already applied. They stated there were NO applications currently on the property (in process or otherwise), so I toured and came back to the property to submit my application. When I was finished applying, they checked to make sure it was in the system and told me once again that my application was the first in the queue. I received an email this morning stating another application had been approved ahead of mine. I called MECA and they stated, contrary to what they told me on Friday, that there was an application ahead of mine and it had been approved. I am now out $50 and left without housing. This company lied to my face then denied it when I questioned them on it. I should not have given them the benefit of the doubt based on multiple negative reviews but needed to find housing asap.

  Business response

  05/17/2022

  We had a couple employees that spoke to her.  Her first interaction with us was this.  

   

  Employee P spoke with this person twice on the phone and they came into our office. Our company does operate on a "first come first serve basis", which I explained to her, as well as that there is one application in front of hers. I continued to explain to her that I did not think that the application in front of hers would work out, and if I were in her shoes I would apply for this property. The original application ended up working out and being accepted.  The reason we thought this wouldn't work out was due to the number of concerns the first applicant had about the multifamily property.

   

  Another employee spoke to ****** after she received the denial.

  I called ****** back later that day and told her how very sorry we were that the application did not work out. She was very nice and acted like she understood. I told her that I would be happy to keep her name and let her know when we had some new properties to look at.  ****** did acknowledge that employee P told her that there was another application, but we did not think it would work out. I also explained to her that the money goes straight to ******************* that processes the applications it does not come to MECA), or we would be happy to refund her for the trouble.  We have offered to let her know as soon as a couple properties (comparable rent and location) come open before putting them on the market available to others to see if she is interested and she would not have to pay an application fee at that time.  

   

   

  All employees have been told that in the future do not give out information related to how they feel an application will turn out.  Only state the facts there is 1,2 or not.  Do not imply anything!  

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