Business ProfileforTrinity Road, LLC

I ordered funeral cards on Friday, May 10, 2024, when I knew my dads health was declining. He died much sooner than I expected on Sunday, May 12, 2024. I looked on The Catholic Companys website to see the status of the order. It read unfulfilled. This concerned me, because I didnt think I could get them in time if they hadnt begun working on them. I set my alarm for 9 a.m. to call that Monday morning. My phone wasnt working right, and they couldnt hear me when I called, but they said there was a text option I could use. I found the text icon and described my concerns. I was told a message would be sent to the production area, and if the cards had not been made, then they would see about canceling my order. I was told that they would email me to let me know what was going on later that day. (This should be documented clearly as I said in their text files). I checked the order status throughout the day, and it still read unfulfilled. On Tuesday morning I checked and still hadnt heard back, and the status was unfulfilled, but around 2 or 3 p.m., I got an email saying my order had shipped!! I had chosen the least expensive option which meant it would take at least five days to arrive. My dads funeral is on Wednesday, May 15, so there is no way I will get them in time. However, The Catholic Company is located in *********. The funeral is in **************, so the cards easily could have been sent in overnight mail or I could have picked them up if they had actually done what they said and reached out to me. I realize I took a risk by ordering them, but I communicated my situation ahead of the time that they shipped them. I expected to be treated with more consideration than I received from a company that aligns itself as a religious organization, such as the Catholic Church. Additionally, I have a hunch that work on the cards had not begun when I contacted them at 9 a.m. that Monday morning. It makes me think that people operating the company are unethical.