ComplaintsforRB Restoration Builders

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A representative of a company called RB Restoration Builders came walking to our house, shared information about the company and how they represented people in filing insurance claims to help repair the roof from storm damage. They began the claim and had come out several times to do inspections of our roof along with our insurance inspectors from Allstate. This began in May 2022. However they have not performed any services on my property and a check for ******** was sent to them back in July 20, 2022. When I called the *************** I was told the check had been cashed in August 2022.This was a 2 party check. We never signed the check for them. I have made several attempts at contacting the adjuster and they always have a different excuse. They say that they will ask for a reinspection to get more money to cover the cost of the roof repair. Several "inspections" were done between May 2022 and April 2023. They have not made attempts to contact us to update us on our case, I have always initiated contact. April 2022 - I called and shared my lack of satisfaction with their service/lack of service and they said they would try "one more attempt" to get more money from our insurance company to cover the cost. My last attempt to contact them was June 12, 2023. They said they would give me a call back with an update. They have not called back.They need to return the money to us, we will take care of the roof repair. We are already paying more insurance for the claim filed. We do not care to continue working with them.

  

  Business response

  06/30/2023

  Hello,
  
  In response to the complaint, **************** is correct her documentation was received back in May 2022. We have continued to work on her claim process regarding the claim for the roof damage, during this time of wait we have completed our inspection and found storm related damage to the exterior of her property. We informed **************** we would proceed with a claim to her insurance company, reporting storm-related damage to her roof.  An inspection on behalf of her insurance company was not scheduled until June 8th, 2022. After inspection was completed by her insurance company, they sent us a report on July 26, 2022, informing us that this was a partial approval. We contacted **************** to inform her insurance company's response. We informed **************** that her insurance company was only approving **** SQ and the total roof measures ***** SQ.
   **************** was informed that her insurance company would be sending payment that would only cover the partial repair cost of the damage that was found at that time. We informed her that the payment will be received, and we would hold the payment until we were able to get a full approval for a roof replacement. We also mentioned that if in case  her insurance company, didn't approved the claim we would release the payment to her or  her insurance company ,  we informed her this could be a process since there was not a full approval initially by her insurance company, we mentioned we couldn't promise her a full roof approval since the one who makes the final decision is her insurance company but we could help with an additional review.
  

  .....

  Please see attachment named *********************** to continue reading my response, there's a limit and didn't allow me to complete my response in this text box. 

  Customer response

  07/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me with just the request that they notify us of the amount of the administration fee  This was not listed in their response, we do not want to be taken advantage further more.  We understand there is a cost for the partial service provided, however they should take into consideration they did not meet our expectations as customers.  Our business review will be shared with other possible customers to help them make informed decisions about who they partner with.

  Thank you. 

  
  

  Customer response

  07/28/2023

  I am rejecting this response because:
  

  Good Evening,
  
  It has been almost 20 days since RB Restoration Builders received my response from the BBB complaint back in July 7, 2023.   I have not heard or received anything from RB Restoration Builders yet.  I will proceed to open a new complaint again with BBB if I my insurance claim money is not released back.  It is disappointing that even after several communication attempts with RB Restoration Builders, they still do not keep their word.  
  
  ***********************************, I copied you to let you know I would like to open the complaint through the BBB again, if RB Restoration Builders do not respond by releasing the insurance claim money as requested back in July 7, 2023.  
  

  My contact information has been made available several times, here it is again.
  
  ***********************
  ************
  *************************************
  **********, **
  
  **************************
  
  ***********************

  

  Business response

  08/10/2023

  Please see attachments sent by business. 

  Customer response

  08/14/2023

   
  I am rejecting this response because:
  Although the business and I have already signed the release form since July 27th 2023, they have not delivered the payment to me.  I have been waiting for the check in the mail and have yet to receive anything.  Over the phone they said it should arrive within 3 days from July 27th.  Its been over 10 business days.  They need to resend it and it needs to be sent with certified mail to ensure we receive it.

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