Business ProfileforAce Restoration Pros, Inc.

Terrible job, damaged the roof base. Out source to unskilled spanish labors who cannot communicate english. Here are the issues created:1. After roof work, left pieces of shingles in the gutters causing clogged drain system and flow of water over the gutters like waterfall. Called twice, both time their guys confirmed cleaning but when it rains had same problem. Hired gutter cleaning guys, they found pieces of roof shingles in the gutters. After that clean up, had storms and rain more pieces flew over the roof to the ground and some again slided in the gutters and clogged drain again. We cleaned up and drain was still not flowing freely causing gutter overflow. This time we found nails clogged in the bends of drains. Costing us time and money as well as damages to the property.2. Cleaning was not done well, Nails everywhere on the lawn, driveways and patio.3. Never had roof leakage for 20 years of original roof, after *** done the job, too many leakages, complained and had to follow up to get their staff and after multiple visits, again spanish guys who cannot understand english went up to fix, we had rain after one week of fixing, still leakage there, causing stained ceiling.4. They have a ***************** who approached us with a proposal of roof replacement, until he get the business, he was trying to be professional. Now with these complaints, he is disrespectful, don't accept the issues due to faulty workmanship and unprofessional way of handling, calling customer by names, don't want to listen, fallacious argumental.5. Be safe rather than regret hiring their services. It is very stressful dealing with this guy.

*********** we had a rep out with 48 hrs of issue being reported (June 23, 2024). You spoke to our General Manager yesterday and we have a inspection scheduled today (July 2, 2024) to do a quality control check on our repairs. It was discussed, if the roof had been repaired properly, ACE would take care of any interior damages as well.