14 Customer Reviews
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Review from Abdul K
1 star07/01/2024
Terrible job, damaged the roof base. Out source to unskilled spanish labors who cannot communicate english. Here are the issues created:1. After roof work, left pieces of shingles in the gutters causing clogged drain system and flow of water over the gutters like waterfall. Called twice, both time their guys confirmed cleaning but when it rains had same problem. Hired gutter cleaning guys, they found pieces of roof shingles in the gutters. After that clean up, had storms and rain more pieces flew over the roof to the ground and some again slided in the gutters and clogged drain again. We cleaned up and drain was still not flowing freely causing gutter overflow. This time we found nails clogged in the bends of drains. Costing us time and money as well as damages to the property.2. Cleaning was not done well, Nails everywhere on the lawn, driveways and patio.3. Never had roof leakage for 20 years of original roof, after *** done the job, too many leakages, complained and had to follow up to get their staff and after multiple visits, again spanish guys who cannot understand english went up to fix, we had rain after one week of fixing, still leakage there, causing stained ceiling.4. They have a ***************** who approached us with a proposal of roof replacement, until he get the business, he was trying to be professional. Now with these complaints, he is disrespectful, don't accept the issues due to faulty workmanship and unprofessional way of handling, calling customer by names, don't want to listen, fallacious argumental.5. Be safe rather than regret hiring their services. It is very stressful dealing with this guy.
Ace Restoration Pros, Inc. Response
07/02/2024
*********** we had a rep out with 48 hrs of issue being reported (June 23, 2024). You spoke to our General Manager yesterday and we have a inspection scheduled today (July 2, 2024) to do a quality control check on our repairs. It was discussed, if the roof had been repaired properly, ACE would take care of any interior damages as well.Review from Frank Q
5 stars01/09/2024
Did an excellent job and worked with my insurance company to insure I would get covered. Even got reimbursed for dish realignment on my roof.Review from Mark H
5 stars08/22/2023
Awesome, ***** and his crew did an impeccable job on our roof replacement, from start with insurance to finish clean up. Protected our landscape during the process and cleaned up like true professionals. Very pleased and would highly recommend. Thanks *****!************Review from Dana F
5 stars05/10/2023
*** made getting a new roof through insurance an easy process. They inspected my roof for free. When damage was found, ***** walked me through every step of the process; even explaining the terminology when I didnt know what it meant. He followed up the day the work was completed and had all excess materials removed the following day.Review from Scott K
5 stars01/10/2023
ACE restoration provided top notch service. ***** was a pleasure to work with and helped us through the claim process. He followed up to make sure everything was satisfactory. Fantastic!**************Review from Carolyn M
5 stars01/06/2023
***** helped us with our replacement of our roof. He was very knowledgeable, he worked with our insurance company and everything went seamlessly and was stress free! Highly recommend *****Review from Katie N
5 stars07/29/2022
So impressed with the help of ***** and roofing team, they were tremendously professional at all times. We had our materials ordered and roof replaced quickly. We are so happy with how the job turned out, the roof looks great. The roofers did a fantastic job, they had the entire project completed in one day. We are thrilled with their performance and would highly recommend Ace Restoration Pros, they are an outstanding company to work with.Review from Dennis N.
5 stars07/12/2022
Great Experence . I worked with ********************* from start to finish. He was Great listener in every thing I had to say . And the roof crew work very hard in the heat . I will recommend your co. To anyone.Thank You .Review from Ramona C.
5 stars06/29/2022
***** came out, did a complete inspection of my damaged roof! He sent pictures and even participated on a 3-way call to my insurance company, STATE FARM. The claim was approved and ***** came back to my house and walked me through the remaining steps. He left me with a packet of information and explained in detail how the installation would go, how long it would take and their company clean up process. I tell you when I got home it looked like a totally different house riding down the street!! Im completely satisfied with this process with ACE RESTORATION and have already recommended them to friends house which has been insurance approved as well! They even removed the old satellite dish !! THANK YOU ***** AND THE **** AT ACE!! Please feel free yo contact me directly if you need to decide on what company YOU should contract for your new roof!! I have pictures as well if needed! ****** C *********, **Review from Patricia S
5 stars06/28/2022
Ace Restoration Pros, Inc. is a company I would recommend for roof replacement. The job was completed in one day and was done correctly and they cleaned and removed all debris. They followed up with any concerns that we had with outstanding professionalism.
Customer Review Rating
4.71/5stars
Average of 14 Customer Reviews
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