Business ProfileforLegacy Exteriors

I am filing a formal complaint against Legacy Exteriors for unprofessional conduct and improper door installation. Legacy Exteriors provided a quote and we signed a contract to replace the entry door and frame, including replacing a doggie door. **** came to take measurements and spent 1.5 hours making inappropriate passes. On his second visit to replace the doggie door, he repeated this behavior and later sent inappropriate texts and solicited side jobs. When the door arrived, I requested that **** not return and provided the company with his texts. The non-English-speaking crew installed the door, but it was hard to close and made loud rubbing sounds. The installer claimed this was normal. Management sent the same installer to adjust the door, but it only worsened. Another visit further deteriorated the situation. The owner yelled and made threats during our conversation. They scheduled another appointment but did not show up, later claiming it was for the following week. A licensed inspector found air gaps, uneven reveals, an unlevel door and frame, misaligned locks one lock wont lock when the other one is engaged. The door leaked, causing puddles inside. I posted an honest ****** review. The company missed another scheduled visit. *****, assigned to the job, did not respond. The owner called, yelled, and threatened legal action if I didnt remove the review, accusing me of lying and refusing to acknowledge physical proof. He said, Remove the review or talk to my attorney. You have no other choice, before hanging up. A professional confirmed that due to the unlevel frame, the door cannot function properly even if other issues are fixed. He added that the door is not up to ADA *********** which requires even reveals and no more than 15 pounds of pressure to close the entry door. I am left with an improperly installed door and plan to dispute the charges. The owners behavior was bullying and unprofessional. I am ready to provide documentation of these issues.