Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Signature Exteriors processed a hail damage claim and had it approved through are insurance. Once approved by insurance they attempted to ***** the insurance company and do the bare minimum for us. The LEAF Gaurd gutters on our home were also approved to be replaced by insurance but we decided to not have them replaced. On the day they replaced my roof once the exciting shingles were removed they contacted me and said they couldnt install the drip edge because of how the gutters were installed and the could not take down the gutters without destroying them. Essentially forcing me to have my existing gutters replaced. I called LEAF Gaurd and they explained the manufacturer recommendation is to install the new drip edge behind the existing gutter system. Once I requested Signature Exteriors to install the drip edge as recommended by LEAF Gaurd they responded by thats not correct and informed me they would not warranty the work. On one section of my gutter system they installed drip edge under preexisting flashing causing the shingles to protrude upward exposing the felt paper to the weather. When I asked them to come fix it they responded by stating This is what you asked for we dont foresee any issues
Business response
06/08/2023
Good afternoon BBB Representative,
Please follow up with the customer that filed the complaint. As of this (06/08) morning we had a representative out to the property that made the modifications they requested so all of their concerns are addressed. We removed the piece of metal that was causing the shingles to be lifted at the indicated corner and adjusted the drip edge to ensure that the gap they were concerned about will close once the shingles heat back up. Photo attached to show condition as of the end of the appointment this morning.
Thank you,
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.