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Find a Location

Carolina Septic Pro has 1 locations, listed below.

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    Business ProfileforCarolina Septic Pro

    Septic Tank Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/18/2018

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    3240 Perry St, Concord, NC 28027-2902
    BBB File Opened:
    6/26/2018
    Years in Business:
    6
    Business Started:
    6/4/2018
    Business Started Locally:
    6/4/2018
    Business Incorporated:
    6/4/2018
    Accredited Since:
    7/18/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 5301 for this business, issued by NC Department of Environment and Natural Resources

    These agencies may include:

    NC Department of Environment and Natural Resources

    1601 Mail Service Ctr

    Raleigh NC 27699

    (877) 623-6748

    http://portal.ncdenr.org/web/guest

    BBB records show a license number of 54601 for this business, issued by Environmental and Natural Resources, NC

    These agencies may include:

    Environmental and Natural Resources, NC

    1645 Mail Service Ctr

    Raleigh NC 27699

    (919) 814-2250

    https://www.ncradiation.net

    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    5
    Alternate Business Name
    • Vinci Services, LLC
    Business Management
    • Mr. Anthony Vinci, Owner
    Contact Information

    Principal

    • Mr. Anthony Vinci, Owner

    Customer Contact

    • Mr. Anthony Vinci, Owner
    Additional Contact Information

    Fax Numbers

    • (404) 410-4797
      Primary Fax

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 01/02/2024 i contacted the *** to have an inspection of a tank on a piece of property I recently purchased to find out the condition of the tank. On 01/05/2024 The technicians, **** and ****; said there were cracks which were visible to myself and my husband, but we were told that $3600 for a deposit for a septic tank replacement and a rejuvenation of septic tank lines as a combination together it would cost $7000. Was told by the technicians that the $3600 would pay for them to do a rejuvenation as well as put us on their schedule for repairs and for parts to be ordered. We were told the rejuvenation by itself was only $1000 and I called the company later that day to request a refund due to wanting a second opinion and I was told that I would have to wait around 30 days depending on my specific bank. After numerous calls and emails the company has only offered $1000 refunded but that would leave me paying more than the quoted $1000 for the only job that was performed that day which was the rejuvenated pipes. The merchant informed me that it wasnt a correct quote and that the amount charged currently was correct. It wasnt the stated or discussed amount by the two technicians. I was told that they dont believe me and that I needed to read the invoice again; I read it multiple times and still came out with paying 2600 more than what I was quoted for only the rejuvenating at $1000.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Elizabeth S

    1 star

    06/02/2024

    Unprofessional. I paid this company a deposit 4/2/24 after I was told they could start within a 2 week period. They kept giving me a date to start and then not coming out. I had to call several times because they would just not show up. We had good weather for the work to be done. After a month of waiting, I called again and asked why they haven't started. During that time, I could have hired another company and had the job done except they took my deposit so I couldn't hire anyone else. Finally, they decided to start the second week of May when the forecast is 10 days of rain. As you can imagine, that isn't something you want to happen during a septic and drain field installation. They severed my Water line and actually expected us to go without water until they came back. They severed my Internet cable twice, even after the tech that came out was laying a new one while they were here. Owner came to my house with a Pitbull. I never gave him permission to bring the dog to the jobsite. They left a hole at the end of my driveway which my car fell into. They had gravel they could have filled it with. I called about it. I was told to send a photo, which I did, but no response. Owner never came out when job was done to make sure everything was okay clearly demonstrating he didn't care whether it was left in satisfactory condition. His only concern was getting paid for the balance of the job.

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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