Business ProfileforHatch Homes

I believe this business to be misleading in their consultation call and contract. The quality of work is not what was promised, and our project managers lack of proactiveness coupled with his disregard for our email correspondence have only added to the headache of this transaction. Overview of service: They began our project back in October of 2023 - replacing our gutters, adding new siding, and painting said siding. The paint job we have been left with is incredibly unsatisfactory, as much of the siding is splotchy. We also believe that the siding was not properly sealed, as we have more pest issues than ever before. Our exterior air vents were painted shut (preventing any air flow) to the point where my husband had to scrape it off. The first time they installed siding, it was the wrong kind, and we had to point it out to them (they spent an entire day doing this and never noticed). Several new gutters were scratched during install, and many of our shrubs were damaged by crew. The first time crew came out, they left chicken wing bones in our yard (a choking hazard for our dogs). The second time they came out, they took turns peeing in our neighbors bushes (this neighbor has young children). It is extremely difficult to get in touch with the project manager - he ignores many of the emails sent/takes days to respond even after we send follow-up emails. Hes always very pleasant in person and promises X, Y and Z to resolve any issues, but then he doesnt follow through. When you hire a contractor, you kind of know you are going to get relatively cheap labor, but you expect the project manager to do his job and manage the project/crew. That has never been the case with Hatch Homes. Our project manager told us how he got a raise and deserved it (very random) and how he has such good attention to detail, and yet I had to point out the wrong siding, the paint/caulk on our window frames, the paint on our porch balusters, and the splotchy paint job.