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          Additional Information

          Top Tier Solar Solutions, LLC

          View full profile

          This is a multi-location business.

          Find a Location

          Top Tier Solar Solutions, LLC has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Location of This Business
            1530 Center Park Dr, Charlotte, NC 28217-2911
            BBB File Opened:
            8/11/2021
            Years in Business:
            5
            Business Started:
            11/20/2018
            Business Started Locally:
            11/20/2018
            Business Incorporated:
            11/20/2018
            Accredited Since:
            8/25/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            121
            Alternate Business Name
            • Top Tier Solar Solutions
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 8:00 PM
            Sa:
            8:00 AM - 8:00 PM
            Su:
            Closed
            Business Management
            • Mr. Jacob Van Wynen, President/CFO
            • Mr. Mike Whitson, COO
            • Mr. Samuel Van Wynen, President/CEO
            Contact Information

            Principal

            • Mr. Jacob Van Wynen, President/CFO
            • Mr. Samuel Van Wynen, President/CEO

            Customer Contact

            • Mr. Jacob Van Wynen, President/CFO
            Serving Area
            • Hampton, VA
            • Norfolk, VA
            • Suffolk, VA
            • Virginia Beach, VA
            Products and Services
            American Made Residential Solar Systems and Batteries.
            Social Media

            Alert

            See What BBB Reports On

            Pattern of Complaint

            According to information in BBB files, Top Tier Solar Solutions, LLC has a pattern of customer complaints in the areas of sales and service issues.

            Specifically, at this time 70 out of 72 complaints (97%) allege that the consumer did not receive the savings advertised by the company due to either under-performing residential solar systems or non-functional systems in which the installation was not complete or powered on after an extended period. This pattern is also reflected within negative customer reviews on file with BBB - 36 out of 39 negative reviews (92%) reflect the same experiences as described in complaints. Complainants allege that they were sold their systems by high-pressure door-to-door sales staff and that in those in-home presentations, they felt the sales team misled them about how much savings they could expect from purchasing home solar and about how long the installation and inspection process would take. Many of these consumers report contacting the company numerous times about this and that while the company may be responsive to them, they believe the underlying issues remain unresolved.

            BBB contacted the company regarding this pattern of complaints by email on June 3, 2024. A formal response was received on June 17, 2024, and the business has agreed to work with BBB to resolve any possible underlying causes of the pattern of complaints.  

            Contact Information

            1530 Center Park Dr

            Charlotte, NC 28217-2911

            Get Directions
            Visit Website
            (855) 997-1213

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            Closed

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            Accreditation

            BBB accredited business

            Accredited Since: 8/25/2021

            Years in Business: 5

            BBB Rating

            NR

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.