![](https://m.bbb.org/prod/ProfileImages/2022/fea67b99-d047-4c77-93e7-12b378886862.jpg?tx=w_150)
ComplaintsforSun Service Specialists
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 5 April I scheduled service work on my solar panel inverter. The specialist arrived and after performing a diagnostic, I was told that my circuit breaker box needs to be replaced. The Specialist left and I was contacted 20 April by a Sun Services rep stating that I would be contacted later for scheduling of next appointment. Now mind you service calls cost $499 for each visit, which is absurd considering the service job is not complete. So basically they will come down and perform a diagnostic ($499) then tell you they don't have the parts to repair your issue. So then you have to schedule another visit ($499). That's just one issue I have. My main issue is it's been over a month and I've yet to be contacted for scheduling to repair/replace my circuit box. I sent a text message 11 May, **************, asking what is the status on the circuit box installation for my home. I received a response on ************************************************************* for scheduling once they receive an update. As I have stated it's been over a month and no one has contacted me to schedule another visit. Additionally, there's no ticketing system or ticket number given to the customer to follow up or inquire about unfinished jobs. I call or text and get the same response "someone will call me to schedule a date". Is there only one technician for the entire state who performs solar service repair? As of right now I cannot use my solar because the technician told me to turn off the circuit box for safety reasons (,ie possible fire due to damage inside box). So I'm using commercial power which is costing me more versus using my solar which would cost me a whole lot less.Business response
05/18/2022
We have spoken to Mr. *** in regards to his concerns and have reached a mutually agreed upon resolution to be executed on June 1st 2022. Additional updates to be provided after service visit on 6/1/22.
Thank you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
801 Pressley Rd Ste 100-C
Charlotte, NC 28217-0981
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.