ComplaintsforSchleich USA Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with the company on 12/2. I have not received status and have contacted the company multiple times though email, voicemail, and social media. The primary item ordered is now out of stock. I have requested the order be cancelled. I finally got a hold of someone on their chat and was informed they cannot cancel or tell me when it will ship. I requested a call from a manager and was refused. In searching online and social media, I see others have the same complaint. I would like my order cancelled and a refund issue. My order number is *********.Initial Complaint
10/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order online with Schleich - from the information given, it appears they are in ************** - had I known there was NO *** customer support - I would not have ordered.When the order arrived, one thing was missing. I called customer service - the girl could not understand me and I could not understand her - I ask numerous times to speak to someone in the ** - she hung up on me. I tried chatting with someone who said her name was **** - she would not help either. I again tried calling the number, someone said they would have someone call me back and they did not - customer service is horrible.I would like my item or an immediate refund.Order Number: ********** / ********* The Missing Item is #***** I would like to speak to someone in ***************** who speaks clear englishBusiness response
11/17/2022
Gliza (Schleich)
Nov 17, 2022, 12:51 PM PST
Hi there,
Thank you for contacting customer care.
For item replacement, can you please send us this information,
Part number:
Catalog Number:
Quantity:
Order # if the order is placed on our website:
Shipping address:
First and last name:
We look forward to your response to this email.
Kind regards,Gliza
schleich
**************
*********************************Customer response
11/17/2022
I am rejecting this response because I have given them this information THREE TIMES and it was on the BBB Complaint. Yet they still have not sent the missing item nor have they called or emailed me.
Your Order #*********
Placed on Oct 25, 2022, 5:49:32 PM
Billing Info
*******************
3384 *********************,
******, *********, 37321-5609
I ordered TWO of the items below and they were missing ....
2 Piece Collectible Animals HORSE CLUB Series 2
Catalog Number: ***** 2 $23.98As I said, I gave them this information on three different phone calls and nothing has happened since - no contact - no items replaced.
Thank you,
*******************
Business response
11/18/2022
Hello,
Gliza
Thank you for the information that you provided. :)
We have forwarded this information to our team for replacement. Please let the customer know that due to the seasons high volume, please expect delays of up to 4 weeks for delivering parts. Hopefully, she will receive it sooner.
Thank you so much!
Kind regards,
schleich
**************
*********************************Customer response
11/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me, IF IT ACTUALLY HAPPENS. I will wait four weeks and see if it is replaced - if not, I will contact you again.
Thank you.*******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.