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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On November 19, 2021, I completed docusign paperwork with Formula One Import for a vehicle. The vehicle was to be delivered on November 22, 2021. When the vehicle was not delivered, I spoke with my salesperson and their GM ********************* to rescind the purchase. I was told I would receive a call back and never did nor would they answer my call. On December 5, 2021 at or around 9 p.m., the vehicle was in my driveway with keys in vehicle. Never was told they were delivering. Call today to speak with *************** and ***** Fargo. Per ***** Fargo they should have kept the truck. They did not communicate and lied when they stated the vehicle would not be delivered.Complaint against:Formula One Import ******************************************** ************Business response
12/06/2021
************* purchased a truck from us on 11/18/2021, signed the documents on 11/19/2021 we informed her that it could take up to 10 days for bank funding before we could ship the car. The bank funded us on 11/30/2021 we listed car for shipping that same day, the truck was picked up by the trucker on 12/02/2021 and delivered on 12/05/2021. In addition to the docu sign we also have original signatures. I have attached the signed documents.
Initial Complaint
11/10/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Purchased a vehicle from them 07-10-21. Dealer collected taxes, license, registration, and title fees of approx. $ ********. As of today 11-9-21 is has been 122 days and I have not received my registration and tag. Dealer claims information has been sent to my state of TN but in checking with local clerks office they do not show any record of this vehicle in their online county and state systems.Business response
11/16/2021
**************** purchased from us 7/10/2021, we sent the paperwork to the ** DMV on 7/19/2021 we do not show it was returned to us , however we have not had any further communication from them, we left a message yesterday with ******************, we will continue to follow up until this is solved. This is our first BBB Complaint since we have been in business and take this very seriously, We apologize for the inconvenience that this is causing ****************. I will update as soon as we find out more infoCustomer response
11/17/2021
Complaint: 16116382
I am rejecting this response because: Maybe. But I do get different justifications each time I call. Bottom Line. 100+ days and I still don't have my paperwork.
Sincerely,
***********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.