ComplaintsforAmerican Water Damage Charlotte

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a hot water line break under my house. This was *** of 2021. The plumber I used told me about this company. The insurance company gave us a check and we paid them half. The other half was to be paid when the work was completed. I was told four different occasions they would send someone out. No one ever showed and I never received a phone call from them. The Communication between the office and the contractor and myself has been horrible. They wont let me know anything and just dont show up. I have been dealing with this for way to long. Now I cant get them to finish the work and they want full payment.

  

  Business response

  11/04/2022

  Repair inspection was performed on 06/30/2021. Estimates were submitted to Insurance carrier on 06/30/2021. Negotiations about pricing were finalized on 07/21/2021. Contract sent 07/22/2021. Deposit collected on 07/26/2021. Materials for construction on 07/27/2021. Work began on 08/02/2021. Completion walk was performed on 08/25/2021 with no issues customer approved all work. Certificate of Completion was sent via email on 10/18/2021. A call was placed to ********************** on 12/21/2021 with no answer a voicemail was left.  A call was placed to ***** 01/06/2022 no answer voicemail was left. A call was placed to ***** on 01/20/2022 no answer a voicemail was left. on 02/04/2022 ***** viewed our invoice and another call was placed to him no answer we left another voicemail. On 02/12/2022 I was finally able to speak with ***** and he stated that there were issues with the job. I scheduled a project manager to be on site to ***** the issue on 02/14/2022. Our project manager arrived on site at ************************** property at 1:45pm on scheduled date. Project manager attempted to call ********************** multiple times as well as knocked on door, to no avail. She then took photos of *****'s truck in the driveway. I have attached those photos to this response. Payment demand letter was mailed on 09/10/2022 to *****. I received a call on 09/20/2022 from ***** stating he had received our payment letter and that he would be available to meet someone on site 09/23/2022. Project manager arrived promptly at 8:00 am. ********************** pointed out 4 separate issues on site. An unfinished piece of quarter round in the bathroom, toilet was not secured properly, chipped tile in the bathroom, and a loose toe kick in the kitchen. According to client all issues fixed on 10/10/2022 with his satisfaction. Called ***** to collect final balance on 10/26/2022, no answer, left a voicemail. Also note that we are scheduled for 11/08/2022 with a plumber to rectify any and all issues that remain

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