ComplaintsforCulligan Water of Charlotte
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Complaint Details
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Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This Culligan branch has improperly trained field technicians and terrible customer service. The field tech came to my home due to system no longer flowing. I have two systems, one upstairs and one downstairs. He recommed replacing filters in both at a cost of $129 each. He then charged approximately $200 for the service for a total bill of $474. That's right. $474 to replace water fiters that literally twist on. He left saying it would take time for the system to produce water and fill container. Well, the system did not flow and did not produce water. Called main office and told them I want them to come back and actually fix the system I paid them to fix. I also informed them I would not be paying for this second visit as they left me wiht non fuctioning equipment. They came back out a week later and simply bypassed one of the cartridges to get system flowing again. They sent me a bill for another $120 after agreeing to no charge. I called to complain and they said they will send my bill to collections. I am simply astounded that they would leave a customer wiht non functioning equipment and then have the audacity to charge for a 2nd visit to fix what was not fixed the first visit.Business response
05/24/2024
Response sent May 23, 2024
Good afternoon ***,
It was a pleasure speaking with you. Per our discussion Ive reviewed your account and have reversed the additional labor charge for services performed on 4/25 totaling $120.09, invoice *****. The amount will be applied to the payment card used at time of service.
Please do not hesitate to reach out to me directly with any questions or concerns. Have a wonderful day!
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.