2 Customer Reviews
Review from Conrad R
1 star07/15/2024
One of the worst companies that I could have ordered from. If there were less than 1 star I would have given them less than 1 star. I ordered LED lights from them and I wanted to return them. I had to follow up with them multiple times to get a refund. I had to remind them 3 weeks after I returned the product to get my refund. When I got my refund, they deducted 30% of the amount and say that they charge for shipping the product back and a restocking fee. This company is in the business of cheating customers. Please do not ever order anything from them.Review from Daniel S
1 star03/19/2024
Beware. Do not purchase from this business. Their marketing looks good but their service is brutal. I purchased four lights from them for my garage. I contacted them for mounting instructions. They informed me that I needed to purchase mounting brackets. Three weeks after paying for the brackets, I asked for an eta. They said that their shipper just informed them that they lost my shipment. They assured me that they were shipping replacements. Three weeks later, I emailed them asking for an eta. They informed me that their supplier stopped making the mounting brackets and they are looking for other solutions. They are refusing to let me return the four lights. Now we are stuck with a dark garage and four lights that we can not use. Do not buy from this company. Beware.
Eco LED Lightings, LLC Response
03/22/2024
Dear ******,We sincerely apologize for the inconvenience and frustration you experienced with our company. Your feedback is invaluable to us, and we deeply regret any shortcomings in our service that led to your dissatisfaction.We're pleased to inform you that we've taken immediate action to address the issues you encountered. After reviewing your case thoroughly, we've resolved the matter by facilitating the return of the lights as per your request. Additionally, we understand your concern regarding the mounting brackets, and we've refunded the amount you paid for your order.Customer satisfaction is our top priority, and we strive to ensure every interaction with our company is positive. We appreciate your patience and understanding throughout this process.Should you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're committed to serving you better in the future.Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.
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