ComplaintsforDuke Vinyl Windows
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Complaint Details
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Initial Complaint
07/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We placed a large window order with Duke Vinyl Windows ********* **, We received the quote back, verified the window sizes and placed the order. The windows took a very long time to be received for one. But upon receiving the windows we had a total of 5 that were the wrong size.We verified the order sheet, as well as requesting the build sheet also verifying sizes were correct and they were but just built the wrong size.We have emailed/called many times with no reply, finally *** ( Office Lady) had said we could bring up the windows for inspection.We brought them up to Duke Vinyl Windows location, no one would assist in unloading or even measuring the windows. this happened 3 separate times!This is very unprofessional on their part to not at least take some responsibility that the windows were built the wrong size when the actual window size clearly does not match the order or their own build sheet.The only option they are giving us is to re order the windows, pay full cost to replace the windows that were built incorrectly and to be placed in line for production, Not even trying to rush order the windows as we have been on hold for months because of this.Business response
08/10/2022
This response was provided verbally to BBB.
The consumer was explained that paperwork is set in stone, Meaning that they are responsible to provide the correct measurements for the Windows. The consumer has made an additional purchase from the business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.