Business ProfileforUniversal Windows Direct of Charlotte

6 years ago we had Universal Windows and Siding side our house with their lifetime guarantee. 3 different sub-contractors and a month later our house was done. It looked like a shotty job, but I am not in the siding business. We have had siding fall off our house twice over the past 6 years, first time they had to pay to have my car painted since it hit my car. Most recently 2 pieces have fallen off in different spots but in the same area as the first time. It's been a month and a half and still no resolution to their lifetime warranty. They sent someone out in early March who told us and Universal it was a bad job and needed to be fixed. It is April 24th and I have given them enough time, they don't call back when they say they will. 3/20 they needed a couple days, it's been over a month and I am still missing siding on my house. DO NOT RECOMMEND! Nothing has ever gone well with them except for them getting our money, they don't take care of things post sale, it takes multiple phone calls and they don't do what they say they will most of the time. They have pictures already, have acknowledged the issue but don't resolve it while I have more siding ready to fall off my house due to their inability to even come out and put a temporary fix up (the siding that already fell off).