ComplaintsforCherrywood Apartments

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 31st was told to have my certification done the new manager did not know how to do it I did not know how to do it she said she was going to get me to the 31st to reduce certification and that she would find out how to do my cash app we done gave her everything twice already and she kept messing it up according to their own lease agreement paper that the law served on us if any money's were incorrect it would be void and that process would have to start all over again on them evicting us it was not after hearing there was no stenographer or nothing like that it just finally said we didn't have any right to say anything we had to do what he said and he was going to go with her on the eviction even though she did not have the information to tell me how to recertify it's not my job to tell you what to do or what I need to do is hers she told me I was kicked out on the 31st she said I had till then by certified mail to have it done I was trying went in and seen her on the 31st she said sorry ****** but you're gone and smiled at me because you don't have your certification done in time I said well I'm here it's the 31st her eyes went wild she had forgotten what day it was and she said no you had to that time to have everything in I can't get everything in today I said well that's not my fault you waited and didn't get done what I needed to know and so I didn't pay the rent until I talked to the lawyer and told the judge this he did not care he said we had to chill the 26th to be out I only said these apartments to take care of my sick mom who broke her hip the same month and you're covered came out everybody seems to be against me and my new wife we only want to live here to help and now we're having to pay extra money for court costs because we lost a case we weren't allowed to speak at please help me

  Business response

  08/26/2024

  ************ failed to submit the required paperwork that is necessary for him to complete his annual recertification.  This is required for the apartment that he resides in.  Failure to report all income and asset information will result in an eviction filed and that is what was done.  ************ was required to complete his annual recertification and failed to report all asset information which included an online banking app.  This resulted in delays to where we had to follow through with the termination of his lease.  ************ was notified months prior to the eviction being filed.  This was carried out through the courts where it was ruled in our favor. Once Mr. **** turns in the keys to the unit, or the eviction is carried out, we will complete a full move out inspection and assess any possible damages, fees and rent balance.  That amount is unknown until we have possession of the unit. I've attached the court filing where the court case number is listed.

   

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