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Find a Location

Cleaner Smile has 1 locations, listed below.

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    Business ProfileforCleaner Smile

    Dental

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    476 Shotwell Rd, Clayton, NC 27520
    BBB File Opened:
    5/22/2023
    Business Management
    • Management Owner, Manager
    Contact Information

    Principal

    • Management Owner, Manager

    Customer Contact

    • Management Owner, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/22/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Order place for smile kit 2/7/23.. Kit never received in mail. Business billed credit card on 3/2/23-$129. Contacted company via phone and mail indicating non receipt of product. Cleaner Smile retuned letter on 3/13 indicating free trial period had ended and non payment of services stating my card was declined. Given the proof of charges to my account prior to this notice there seems to be a disconnect between the companies billing/shipping departments coupled wih the service number listed on website does not connect to representatives. Requesting the resolution of refund of all charges asssociated with the product and cancellation of any additional services.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David H

    1 star

    09/13/2023

    This business is not BBB Accredited...BBB gives them a D+ and says they are "NOT Accredited". It's no wonder...I've been trying to get my...MY $169 refund since June. First they said a credit would be issued to my credit card. THEN, they said the card wouldn't accept the credit, so a check would have to be issued, and that would take 3-4 weeks. SERIOUSLY? I was THEN told that they would have to check with a manager to see exactly what had happened. (I can tell you what happened...they did not issue the check for MY $169.) THEN, during my third request, I was told by ********************* that HE TOO would have to check into the delay with a manager, and that checks normally take 4-5 weeks. Seriously??? In 2023 with all the wonderful software YOU take 4-5 WEEKS to issue a check. WOW, the sharks will not like it al all when this company goes south...poor management will do it quickly. This level of lack of respect tells me a LOT about your company. And if the Sharks know about this, and know how sisters **** and ***************************** are running the business, I've completely lost respect for all of THEM. GIVE ME MY $169 back!!! DJ ******************, *********************, and **** have not been able to accomplish this. Although, they all DID tell me to, "Have a nice day." So, I've got THAT going for me.

    Local BBB

    BBB of Eastern Carolinas

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