Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          First Choice Window Door and Deck, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFirst Choice Window Door and Deck, LLC

            Window and Door Installation

            Contact Information

            226 Waverly Dr

            Clayton, NC 27527-6648

            Get Directions
            Visit Website
            Email this Business
            (919) 946-2843

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            226 Waverly Dr, Clayton, NC 27527-6648
            Email this Business
            BBB File Opened:
            10/27/2016
            Years in Business:
            7
            Business Started:
            10/27/2016
            Business Incorporated:
            8/22/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Principal

            • Mr. Russ McClain, Owner

            Customer Contact

            • Mr. Russ McClain, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/28/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            In July 2023 deposit of $9400 was made for work to convert a screened in porch to a year around sun room. Promise from First Choice Window Door and Deck was to start work in October 2023. All subsequent call to business were met with promises to start work but no action was forthcoming. We therefore asked said company to reduce work in hopes of breaking job into small pieces in hope of achieving some success. in Feb 2024 a small re-screening of porch ($1400) was completed by subcontractor with promise to complete remainder of work (Skylights, French Doors) to cover the $9400 originally provided. Since then no further work has been done, no calls returned and no refund for the balance of $7700. We have offered to cancel job and receive refund (via voice mail) so we can proceed with work by another contractor but with no response. We simply want refund (after nearly 11 months) so that we can close the issue.
            Read 2 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            N. S

            09/28/2023

            we give them money to replaced our screened porched into sunroom. only thing they have to do do the take screen out and put 2 side glass window and floor but its more than 5 months they have not do the job. *********************** owner and his sales rep/partner ************************* never answer the phone i made approximate 200 phone calls and several text massages. If the answer the phone always made empty promise never done anything they promise, We REGRETTO HIRE THEM, BE CAUSIOUS. DONT LOSS YOUR MONEY, we are waiting to file a complete to District Attorney
            Read 2 More Customer Reviews

            Local BBB

            BBB of Eastern Carolinas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.