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ComplaintsforThe Glazzman, LLC
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Complaint Details
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Initial Complaint
09/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I gave this person $793(in two transactions) as advance to do install glass windows in my screened porch in 2021 june, December. He was expected to perform work by 2021 October, he made several excuses and never showed up to work. Initially he told he will refund $425 and purchased materials but he never did. After several follow ups I requested my money back and he stopped responding to my messages.Business response
11/14/2022
I've said the last communication was the agreement to be refund the money $425 and his materials at his home. I attempted on three separate occasions to deliver this materials but nobody was home, plus nobody answered the door. I was not about to leave $425 worth of aluminum which Scrappers would come by and take or leave his materials outside of his home without him receiving it and saying that it got there cause he could just simply say he didn't get it and then I would be up a creek.
I had a $425 in a cashier's check made out to him which I was going to give him and have him sign stating that he received his refund but since he did not answer the door or anybody follow up since. I've redeposited the funds back into our account.In the complaint he stated that he followed up several times but it would have been recorded on my messages or my phone calls which I attempted three different times which he did not answer.The last we texted was the first of July and spoke in June. My attempts to contact him went unanswered.I figured that he would eventually get around to contacting me..The customer frequently goes abroad which made scheduling a nightmare..I will only go forward with our original agreement as I'm unable to get a refund for his materials.I'll mail the check through register mail and he can either let me drop off his materials without his presents or pick them up at my shop.The Glazzman
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.