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            Business ProfilePuff Tobacco & Cigars

            Tobacco Store

            Contact Information

            180 Westwood Village Dr

            Clemmons, NC 27012-8760

            Visit Website
            (336) 448-0038

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            D+

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            Business Details

            Location of This Business
            180 Westwood Village Dr, Clemmons, NC 27012-8760
            BBB File Opened:
            10/9/2023
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            10/09/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            This company is selling a product by weight, and they have multiple stickers indicating that they are on sale and they have been on sale for the last few months since I’ve started visiting this store. Today I tried to go in and the lady behind the counter charged me for much more than that sale price and after confronting her, and indicating that the sticker still says it’s on sale for that price she refused to refund me and indicated that the sale was no longer available even though they had not removed the sticker, nor was there anything indicating when the sale had ended on the sticker. So I ended up being charged $41 for a $35 sale and they refused to rectify this issue. she actually was quite stand-off-ish about it. I’ve also had issues where they sell me this same weighted product for the specified amount and have given me less by weight than they claim they have given me. I’ve measured at my house and brought it back to the store, and I did confront the sales person about this, and they did say that they had incorrectly weighted it. The person did rectify it then. However, this time it is a bit ridiculous for a business to be operating in such a manner to not rectify this simple issue.

            Customer Reviews

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            BBB® of Central and Northwest North Carolina

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