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Complaint Details
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Initial Complaint
07/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired Aquatic Designs to do a 3d rendering and then to Custom Build our Pool, Spa and Decking. The pool came with a written Warranty of 10 years on the pool shell. The pool was only about 6 months old when we noticed it had developed a huge crack around the deep end of our pool I’m guessing about a third of the pool in length. The tile is now falling off into the water and the pool will not stop leaking. So much so that the skimmers are not working now and the auto fill will not stop running and keeps running our well dry trying to keep up. We also had a kid jump in the other day and hurt his foot because he didn’t realize that the water was lower. I have been calling and trying to get Aquatic Design’s to fix it for about 5 to 6 months roughly. The owners son Zeb V***** assured me they would get it fixed and in a timely manner. But I feel like at this point they are just avoiding me and the pool is not going to be fixed.Customer response
07/07/2023
Sent contractCustomer response
07/07/2023
See attached contract/warrantyCustomer response
07/17/2023
I have not heard from the business in response to my complaint.
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Contact Information
6332 Monnett Rd
Climax, NC 27233-8152
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.